It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description: Product Support Engineer

The Role:

Proofpoint is seeking a Product Support Engineer for our Enterprise level products. Our team of Product Support Engineers are highly experienced in providing excellent customer support, continuously interacting with our customers through complex, system-level problem escalations/resolutions in a fast-paced environment. The role is ideal for those who are passionate about engaging with customers and possess an understanding of email administration and security, however we will consider broader experience gained in a customer-facing, technical environment.

Proofpoint offers a highly competitive salary and benefits package reflecting the 9 am to 6 pm Pacific Time shift and including other perks like company-wide wellbeing initiatives.

Product training is provided on our market-leading cybersecurity solutions. We also offer a Hybrid working environment.

Your day-to-day

Provide support to administrators & enterprise-level partners during the hours of 9 am to 6 pm Pacific Time from Monday to Friday (hours may differ depending on customer demand and business need)

Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone, web-based tools and email

Manage product escalations, act as a liaison between customers, and various levels of tiered support

Advise customers regarding the product's proper use and address specific systems issues

Assist customers with consultative queries on product configuration and features

Provide guidance and mentorship to Associate level team members

Contribute to knowledgebase and support documentation

What you bring to the team

Experience in a technical support/helpdesk environment from a previous role

Experience in problem analysis and resolution of software problems

Ability to quickly develop as subject matter expert in areas of Proofpoint technologies

Ability to interact with customers professionally across all interfaces

Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success

Proven ability to function in a self-directed environment and to collaborate with team members

Nice to have

Experience with Email Systems, Networking and/or DNS

Experience with Linux is beneficial

Innovative thinker who is positive, proactive, and readily embraces change

Job Families for Job Profiles

Customer Support - Support

Worker Sub-Type: Regular

Time Type: Full time

Primary Location: Draper, UT

Primary Job Posting Location :Draper, UT

Additional Locations

California - Remote; Colorado - Remote; Idaho - Remote; Nevada - Remote; Oregon - Remote; Pittsburgh, PA; Utah - Remote; Washington - Remote

Additional Job Posting Locations

California - Remote; Colorado - Remote; Idaho - Remote; Nevada - Remote; Oregon - Remote; Pittsburgh, PA; Utah - Remote; Washington - Remote

Scheduled Weekly Hours -40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.

Base Pay Ranges:

SF Bay Area, New York City Metro Area:

Base Pay Range: 96,040.00 - 150,920.00 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

Base Pay Range: 76,440.00 - 120,120.00 USD

All other cities and states excluding those listed above:

Base Pay Range: 68,320.00 - 107,360.00 USD