Business Data Analyst - Customer Experience (CXO)

Posted:
9/9/2024, 5:15:55 AM

Location(s):
Ohio, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Business & Strategy ⋅ Data & Analytics

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career. 

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

Responsible for supporting the generation and consumption of data from next-generation data platforms. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. 

Responsibilities 

  • Ensures proper data governance policies are followed. 

  • Enables data application development, communicating business requirements to technology teams. Schedules and runs data application, model deployments, and validations. 

  • Supports the development of models, analytical process, and reports. Creates efficient data consumption processes to meet service objects. 

  • Provides support for deployed data applications and analytical models. Identifies data issues and guides issue resolutions. 

  • Designs, develops and integrates systems using Agile development methodologies to support existing and new product features

  • Responsible for analyzing, testing and validating sources and output

  • Working knowledge with analytical tools such as SAS, Shells, WinSCP, Snowflake, Teradata, Oracle, Service Now

  • Able to identify issues with abnormal results and resolve issues before little to no impact on Listeners

  • Determines results from audit builds/data outputs that meet required acceptance criteria set by the Intake & Governance team which align with requirements from Policy & Procedure, Process Engineering, Business Risk, and Law & Compliance which protects the Company from risk exposure

  • Actively manages and escalates risk and customer-impacting issues with the day-to-day role to management

  • Responsible for monitoring and communicating to management and users of any issues, breakage or outages

  • Continuous process improvement including learning new technologies and methodologies

  • Meet all SLA requirements:   AP/eProbs, completing work within scheduled sprints

  • Maintenances and add new audits to shell scripts for scheduling

  • Creates new shell scripts for scheduling

  • Coaches, trains and supports team members with less experience, skill and knowledge\

  • Works with Reporting to provide results for work being uploaded and worked with QMS\

  • Determines logic and structure for one off's, special request and supporting process followed up with making recommendations to management and process owners

  • Works to resolve Emergent Issues provided by Listening groups

  • Responsible for the Data Governance process which includes Data archival process and alignment on data usage across functional teams

  • Works with partnering technology teams to establish sources utilized in audit development

  • Works within Cron Tab to create and maintain scripts to schedule and run jobs

  • Primary responsibility will be Coding and Programming

Minimum Qualifications 

At a minimum, here’s what we need from you: 

  • Bachelor's Degree in Computer Science, or related field 

  • 1+ years of experience in data analysis, business analysis, data application programming, ETL development, or related field 

  • In lieu of a degree, 4+ years of experience in data analysis, business analysis, data application programming, ETL development, or related field 

Preferred Qualifications 

If we had our say, we’d also look for: 

  • 1+ years of Cloud experience 

  • Experience with analytical tools such as SAS, Shells, WinSCP, Snowflake, Teradata, Oracle, Service Now

Application Deadline:

The application window for this position is anticipated to close on Sep-14-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $58,500.00 to $90,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

  • Paid Parental Leave

  • Paid Time Off

  • 401(k) Plan

  • Medical, Dental, Vision, & Health Savings Account

  • STD, Life, LTD and AD&D

  • Recognition Program

  • Education Assistance

  • Commuter Benefits

  • Family Support Programs

  • Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected]. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.