Job Title

Training Operation Specialist

Job Description

Job Responsibilities:

• Coordinates and executes moderately complex Learning services programs, managing all logistical aspects and ensuring alignment with both customer expectations and company objectives.
• Addressing a wide array of customer and employee inquiries related to Learning services, providing expert guidance, resolving issues efficiently, and ensuring a consistently high level of customer satisfaction.
• Understands implications of work, makes recommendations for solutions, and utilizes experience and in-depth knowledge to complete a wide range of tasks in resourceful and effective ways.
• Exercises autonomy within established procedures, utilizes specialized skills to perform in-depth analysis of assigned tasks, identifying key issues and patterns and resolves moderately complex problems to drive results.
• Coordinates the full lifecycle of participant registration and engagement, including enrollment management, pre-course communications, in-session support, and post-course follow-up, ensuring a seamless and positive participant experience.
• Maintains, analyzes, and reports on comprehensive training data, including attendance, certification status, and assessment outcomes, providing actionable insights to enhance program quality and effectiveness.
• Designs, develops, and refines course materials and resources, ensuring they meet company standards, are engaging for participants, and are consistently delivered on time and in the appropriate format.
• Takes charge of all logistics for training sessions, including venue selection, room configuration, technical setup, material distribution, and on-site support, proactively addressing any issues to ensure flawless execution.
• Updates and enhances the Learning services course catalog, department tools, and systems, ensuring they reflect the latest offerings, industry trends, and technological advancements, and are easily accessible to users.
• Develops and distributes advanced communication materials, including detailed program outlines, participant guides, and internal reports, ensuring all stakeholders are fully informed and aligned with program objectives.
• Participates in team development activities and training programs to build expertise in Learning services coordination, proactively seeking opportunities for professional growth and sharing knowledge with junior coordinators.

Minimum required Education:
High School Diploma, Vocational Education

Minimum required Experience:
Minimum 2 years of experience in Learning Services, Training Delivery or equivalent.

Preferred Skills:
• Troubleshooting
• Requirements Gathering
• Administrative Support
• Learning Management Systems (LMS)
• Training Programs Evaluation
• Vendor Management
• Learning Analytics
• Documentation & Reporting
• Recordkeeping

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Indicate if this role is an office/field/onsite role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.