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Summary

Location: Corporate Office (Remote) Reports To: Business Intelligence Manager
Exempt Classification: Exempt Date Last Revised: 04/24/24

Job Purpose
The Business Intelligence Analyst collects, interprets, and analyzes data to provide reports, key performance metrics, and actionable insights that drive informed business decisions. This role will support data analysis and business intelligence services that include, but not limited to, performance analysis, pricing analysis, cost analysis, and wage analysis.

Description

Essential Duties and Responsibilities include but are not limited to:

• Collaborate with business units and stakeholders to understand business needs and translate needs into data requirements
• Identify, collect, clean, and analyze relevant data from various sources to identify trends, patterns, correlations, and insights
• Use statistical techniques to extract meaningful insights such as trends, patterns, and anomalies from complex datasets
• Translate data findings into clear and concise reports
• Create and maintain reports, dashboards, and KPIs using BI tools (e.g., Tableau, Excel)
• Build and maintain data models to support forecasting and scenario analysis
• Support data accuracy, consistency, integrity, and security initiatives and processes
• Support data governance practices and data dictionary maintenance
• Support and contribute to continuous improvement initiatives
• Participate in cross-functional projects related to data, analysis, reporting, or other needs
• Present data-driven insights to stakeholders and management
• Collaborate with data engineers to optimize queries, data pipelines and retrieval for efficiency
• Conduct ad-hoc analyses to address specific business questions
• Stay updated on industry trends, tools, and best practices
• Conduct or participate in special projects or other duties as assigned

Additional Job Description

Preferred Education and Experience Requirements                                                       

• Bachelor’s degree in Mathematics, Economics, Computer Science, Computer Information Systems, or related field preferred
• Proven working experience as a Data Analyst
• Experience in working with large datasets and providing meaningful analysis

Preferred Computer Equipment and Software Requirements

• Advanced knowledge of Microsoft Office products, expert in Excel
• Familiarity with data visualization tools (e.g., Tableau, Power BI, Excel)
• Knowledge of SQL and Database structure

Additional Preferred Skills

• Strong problem-solving abilities
• Capable of critical analysis
• Excellent communication and collaboration skills
• Detail-oriented
• Highly motivated self-started with ability to work independently
• Ability to apply discretion in handling confidential information

Personal Competency Profile

• Personal Characteristics/Self Image
  • Positive outlook on life, customer-focused
  • High levels of initiative; exhibits a sense of urgency and is results-oriented
  • Works well under pressure and meets deadlines
  • Defines and practices moral and ethical behavior at all times
  • Considers the impact of one’s actions and decisions on others, both inside and outside the organization
  • Well-dressed and businesslike
  • Remains professional when interacting with employees, vendors, guests, and/or customers
• Communication
  • Expresses one’s needs, wants, opinions, and preferences without offending the sensitivities of others
  • Listens with objectivity, asks for input; gives and receives feedback effectively
  • Ensures all information and ideas are flowing in appropriate directions
  • Maintains composure and exhibits with empathy and humility when expressing opinions and ideas
  • Team player
• Personal Situation
  • Sufficiently mobile
  • Able to travel to terminals, customers and vendors as needed
  • Is mature while exhibiting eagerness to grow, gain new experiences, and identify new areas for learning.
  • Establishes an understanding of workplace behavior
  • Maintains regular, sustained attendance
  • Able to work extended hours during peak season or when required
• Accountability
  • Exhibits attention to detail
  • Makes no excuses and takes full responsibility for own actions
  • Can be counted on to do what he/she says is going to be done
  • Follows up personally and monitors progress to ensure that things stay on track
  • Holds self and others accountable for keeping commitments
• Critical Thinking
  • Conceptual: Thinks in abstract terms, to see the ‘big picture’ and understand how the various parts of an organization and idea can fit together
• Interpersonal/Diversity
  • Accepts others’ opinions in a non-judgmental way
  • Establishes relationships with and learns more about people of other racial, religious, ethnic, or cultural backgrounds; is an advocate for diversity
  • Examines one’s own biases and behaviors to avoid stereotypical actions or responses; exhibits behavior which excludes any biases
• Leadership
  • Understands when to rally resources; facilitates others in the decision-making process
  • Remains flexible with decisions
  • Explains unpopular decisions to others to gain their understanding and support
  • Defines and respects circle of influence
  • Uses effective coaching skills with peers to develop and empower team members
  • Puts needs of team over personal needs
• Technical Knowledge
  • Demonstrates satisfactory level of technical and professional skills in job-related areas; understands technical terminology and developments
  • Knows where to resource and how to apply information creatively to specific tasks or problems
  • Finds, gathers, organizes, summarizes, and analyzes information from multiple sources
  • Converts findings into meaningful and useful information for making decisions or taking specific actions
  • Keeps abreast of current product developments and trends; synthesizes new solutions to problems
• Managing Change
  • Remains flexible; embrace and participate in the evolution of the company
  • Exhibits creativity and curiosity; displays a willingness to take risks
  • Manages and supports change within your team
  • Understands controlling forces in the environment that affect change (e.g., customers, trends, competitors, employees, and society as a whole)
• Teamwork
  • Collaborate on projects
  • Acknowledges other team members’ concerns and contributions
  • Is aware of the effect of one’s behavior on others; apply personal filter to enhance work of team
  • Effectively resolves conflict while building trust
  • Facilitates team effectiveness; works with, understands, and motivates other people as individuals or in groups to reach a common goal

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is typical of an indoor, office setting; however, occasional physical indoor and outdoor activity is involved.

Physical Functions

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

The position requires a majority of sitting and some walking, and requires minimal lifting (20 lbs.).  It is essential that the candidate be able to speak, hear, and have vision appropriate for the job requirements.

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