Role and Responsibilities

• Assist the Services Manager with answering phone calls, emails, and other clerical tasks.
• Support Funeral Director and Location Manager in retaining heritage and grow market share through active involvement with community.
• Interfacing with families and assisting in providing support.
• Ensure adherence to all professional, municipal, provincial/state and federal licensing authority, regulations and applicable rules.
• Aftercare includes delivery of documents, stationery, documentation, information on insurance, health benefits and pension, pre-arrangements for next of kin.
• Answering phones, preparing reports as necessary and participating in staff meetings.
• Ability to use technology while meeting with families.
• Identifies and resolves problems in a timely manner.
• Skillfully gathers, analyzes and trends data.
• Interact and connect with families in order to provide support
• Produce and maintain service contract files
• Other responsibilities as assigned.

Qualifications and Education Requirements

• High school diploma or Equivalent.
• 1-2 years of industry experience.
• 3- 5 years of recent administrative or customer service experience.
• State Funeral Director License is highly desired
• Pay range: $21-23

Preferred Skills

• Strong Computer Skills
• Excellent Administrative Skills.
• Excellent Customer Service Skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to operate office equipment such as photocopiers, printers, fax machines, etc.
• Conveys information clearly and concisely in written and spoken communication
• Resolves problems and provides solutions to customers in a timely manner
• Time management and organizational skills
• Reliable transportation for occasional errands, local health departments, post office, deliveries, etc. (Mileage reimbursement available)