Staff Product Designer - Vault

US or Canada (Remote); #LI-Remote

Meet the Team

Hashicorp Vault offers robust secret lifecycle management, providing organizations with a secure and efficient solution for storing, generating, and controlling access to sensitive data and systems. 

You’ll join a team of excellent Product Designers working across Hashicorp’s security product portfolio.

What We Do

We design and build workflows to enable our customers to secure their applications and protect sensitive data. We focus on enabling security teams, platform teams, and developers to adopt and improve strong security practices. 

We do this with the user at heart and our ‘beauty works better’ principle in hand. We believe the design process can and should feel satisfying for stakeholders, continually improve with insights, and regularly deliver positive outcomes for our business.

What You’ll Do

You'll collaborate with a distributed team to lead strategy and create seamless experiences for several personas in a highly technical space with complex challenges. You will work closely with Product Management and Engineering to research, understand, and set the strategy and roadmap.

As a Staff Product Designer for the Vault product line, you will play a critical role in defining and evolving the user experience strategy for Vault across all personas, customer segments, and delivery models. 

Responsibilities will include leading workshops for the team to gather insights, align cross-functional teams, and drive ideation sessions to inform product design and development.

You’ll inform product design decisions and drive user research by conducting in-depth user research, including user interviews, surveys, usability testing, and competitive analysis. Then, you’ll utilize quantitative and qualitative data from various sources to uncover actionable insights, trends, and opportunities for improvement. You’ll produce quality, intuitive, and accessible product experiences that deliver powerful solutions to our customers and users. Staff Designers provide guidance, mentorship, and design leadership to product designers across the team to ensure alignment.

Roadmap for Success

In the first 30-days:

• New hire onboarding
• Become familiar with HashiCorp’s design tools and processes
• Reviewing existing designs and patterns
• Familiarize yourself with our design system
• Meet with key stakeholders across departments to understand their perspectives.
• Dive into existing research and user feedback to understand the current state of Vault.

In the first 90-days:

• Plan and facilitate user workshops to gather insights from different customer segments.
• Begin synthesizing data from various sources and conduct user interviews to identify pain points and opportunities.
• Collaborate with the design team to create design concepts and prototypes aligned with our users’ needs

In the first 180-days:

• Develop a comprehensive user experience strategy for Secure, considering all personas and delivery models.
• Provide guidance and mentorship to junior designers to help them improve their design skills
• Collaborate with cross-functional teams to ensure the delivery of user-centric designs
• Continuously monitor user feedback and iterate on designs to improve the Vault user experience.