The Glass/ERS unit is seeking a strong leader who is committed to driving results for our department through consistent coaching and motivating associates. The ideal candidate is skilled in the ability to drive results and manage change through fostering a positive team environment with support and accountability. Demonstrated ability to manage in phone environment and proven and demonstrated analytical skills and time management a must.

Key Responsibilities:

•  Lead, coach, and motivate a team of dispatch associates to meet or exceed performance goals and department objectives.
• Foster a positive, supportive, and accountable work environment that encourages growth, productivity, and high engagement.
• Use proven analytical skills to monitor performance metrics, identify trends, and implement strategies to improve overall results.
• Provide consistent coaching and feedback to team members, helping them to reach their full potential.
• Manage daily dispatch operations, ensuring timely and effective service delivery to customers.
• Collaborate with cross-functional teams to drive results and ensure smooth department operations.
• Adapt quickly to changes and ensure the team is aligned with any new processes or objectives.

 

Qualification:

•  1-3 years of leadership experience, preferably in dispatch or contact center settings.
• Proven experience in driving results and managing direct and indirect reports in a fast-paced, customer service-driven environment.
• Strong coaching and motivational skills with a demonstrated ability to foster a positive, accountable work culture.
• Excellent analytical and problem-solving skills with the ability to make data-driven decisions.
• Effective communication and interpersonal skills, with the ability to inspire and lead a team.
• In office role with flexibility to work rotational on call weekends and adjust to business needs.
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks effectively.

 

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

 

Benefits:

As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

• Premier Medical, Dental and Vision Insurance with no waiting period**
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures

*Benefits may be different by location.  Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.