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Job Background/context:

Global Lending Operations (GLO) serves as the foundation of Citi Loan Servicing, specializing in the execution of loan closings, servicing, and compliance. This team ensures meticulous management of the loan portfolio from initiation through maturity, reinforcing the bank’s commitment to delivering customized financial solutions to clients. The Lending Ops Group is instrumental in upholding Citi's reputation for reliability and financial integrity.

The Safety and Soundness utility team is responsible for the bank’s financial stability and regulatory compliance through identifying and managing risk(s), implementing effective internal controls, testing to analyze the limits of the organization’s capabilities and providing reports to ensure Citi’s compliance with regulatory expectations. The utility team requires collaboration with all business units across the organization to ensure the highest level of industry practices are employed. The Safety & Soundness team is responsible for managing, supporting, and supervising regulatory, risk, and control processes across Commercial Lending Operations, partnering with key stakeholders in Lending Operations, Risk & Control, Finance, 2nd and 3rd Lines of Defense.  This utility team will participate in the on-going design, self-assessment, implementation, and enhancement of the supervisory and control framework required ‘on the ground’ in Lending Operations to deliver both current and future state success.

This role is for a Quality Assurance reviewer on Safety & Soundness within Global Loan Operations and the candidate will a key member of APAC Quality Assurance Team.  The team is tasked with conducting quality assurance reviews of loan operations in the APAC region across various Citi businesses. Responsibility includes reviewing approved loan transactions / processes and measuring timeliness, correctness, completeness & consistency of the loan transaction/processes/documentation. The program engages stakeholders and provides formalized defect reporting and feedback on a regular frequency to senior management/stakeholders involved in the Loan operations process.  The objective is to improve the quality of the loan operations process.

Key Responsibilities:

• Perform comprehensive Quality Assurance (QA) testing/reviews across all High-Risk Processes, ensuring timeliness of testing, delivery of results and metrics to Lending Operations senior management. Ensure loan transactions are accurately processed and authorized within stipulated Service Level Agreement
• Ensure loan documentation’s adherence to policies, guidelines and procedures as well as compliance regulations
• Report deficiencies on a timely basis to Loan operations stakeholders/management
• Engage with Stakeholders and ensure timely feedback loop
• Conduct root cause analysis by identifying & analyzing areas of common defect/issues/themes
• Achieve operational goals set, and deliver against agreed targets in terms of quality and productivity
• Assist with remediation projects / initiatives and report on progress as required
• Assist with departmental projects / initiatives as requested
• Ensure timely escalation of operational risks incidents to relevant contact points

Knowledge/Experience:

• A proven track record with at least 2 years of relevant loans/financial Operations quality experience (i.e. Quality Assurance, Client Onboarding, Compliance, Audit and Regulatory Experience and knowledge of end to end Institutional banking loan cycle and solid understanding of direct/indirect lending products and practices
• Knowledge of lending platforms like Loan IQ and payments / reconciliation lifecycle preferable
• Exposure in reviewing credit agreements preferable
• Meticulous and analytical with understanding of basic accounting concepts       
• Ability to perform reviews or processes and identify issues/ gaps.
• Good written and verbal communication skills
• Ability to proficiently use MS Office products, particularly Word, Excel, PowerPoint
• Further risk related qualifications would be beneficial

Skills:

• Exhibit good written and verbal communication skills.
• Possess the ability to work with various Stakeholders and build and maintain effective working relationships
• Ability to proficiently use MS Office products, particularly Word, Excel and PowerPoint
• Strong analytical and time management skills, excellent attention to detail

Qualifications*:

• Bachelor’s Degree or higher preferred with at least 2 years’ experience in relevant domain
• Further risk related qualifications would be beneficial

*Candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Competencies:

• Ability to multi-task and work independently
• Ability to work to tight deadlines as part of a team.
• Exhibit good attention to detail while focused on delivery.

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Job Family Group:

Risk Management

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Job Family:

Business Risk & Control

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Time Type:

Full time

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