We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Summary

The Billing Specialist is an individual who has an understanding of HOA/Club Maintenance Fee rates and billing processes within the timeshare industry. This individual works in conjunction with other Wyndham Consumer Finance (WCF) and Travel & Leisure teams as well as assisting team members to ensure all rates and accounts are setup to ensure that proper billing occurs.  The characteristics of this position include financial reconciliation, multi-tasking, attention to detail, prioritization of assignments, strong oral and written communication, solving of billing issues through root cause analysis and answering questions from internal customers.

Essential Job Functions

Beginning with the most important, or in a logical sequence, describe 5 to 7 major responsibilities of this job.  Provide as much detail as necessary to give an accurate, complete outline.  Indicate the percentage of total working time spent on each essential responsibility.  The total should equal 100%.

Responsibilities include, but are not limited to:

1. 60% - Reconcile HOA budget to the total inventory for annual, quarterly and monthly maintenance fee billings. Maintain account status codes in proper flags when billing. Work with the Billing Manager to resolve budget and billing issues and maintain schedule of tasks and assignments which follow Board and department guidelines specific to each property.

• Support HOA/Club Maintenance Fee billing for all products within WCF servicing scope.
• Reconcile HOA budgets to inventory for annual, biennial, quarterly and monthly maintenance fee billings.
• Understand Association Billing and Collection (ABC) policies to align billing rules and actions to various HOA/Club policy.
• Review and maintain account data relevant to billing, to include codes, flags, unit types, association codes, etc., to ensure proper setup for assessment of Maintenance fees and other required charges.
• Work with the various internal teams to resolve budget and billing issues and maintain schedule of tasks and assignments which follow Board and department guidelines specific to each Association or Club.
• Create billing files to post charges and generate owner invoices while following Board and department guidelines.

2. 10% - Prepare and track Developer and various entity billing from initial billing to monthly updates. Research and resolve billing issues leveraging system and policy knowledge through individual and collaborative analysis. Participate in initiative/projects assigned by Manager.

3. 10% - Evaluate and verify accuracy of inventory status on core systems. Research items and contact impacted business partners to ensure accounts reflect the correct status. As needed, process changes to support accurate and efficient billing processing.

4. 10% - Act as the liaison between 3rd party vendors and the management company.  Review, validate and gather critical information needed for billing, scheduling, and inventory of supplies.

5. 10% - Evaluate requests received for specialized billing and determine the most efficient means of execution and the related resources necessary to accommodate the request including special requests initiated by the Manager

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.