The Medical Affairs mission is to continually improve and expand our care delivery programs, practices and outcomes as we build precision mental health care for our customers. We are seeking a qualified Clinical Lead, Workplace Disability to join our Medical Affairs team. This role will be responsible for managing clinical escalations, streamlining LOA operations, and driving process improvements through automation and scalable solutions.

What You’ll Be Doing:

• Oversee and manage the clinical LOA process, ensuring members are connected with the right providers and cases are completed with accuracy and timeliness.
• Develop and implement provider training programs to support sustainability and improve outcomes for LOA cases.
• Collaborate cross-functionally to improve tooling (e.g., add LOA session types in Compass) and automate manual processes such as case reviews, reporting, and status tracking.
• Lead the effort to establish real-time tracking systems for LOA cases, providing transparency for members and customers.
• Implement quality control measures to ensure consistency in LOA evaluations and paperwork submission, addressing escalations when necessary.
• Create a robust reporting framework for LOA case metrics, enabling scalable, long-term reporting for high-profile clients and large-scale programs.

What success looks like in this role:

• Streamlined, automated LOA case management, reducing manual workload and improving accuracy and speed.
• Successful implementation of a real-time LOA status tracking tool for both members and clients.
• High-profile client satisfaction due to efficient, well-managed LOA case reviews and improved provider training.
• Scalable, data-driven reporting on LOA case outcomes, supporting program growth from pilot to full-scale implementations.

What we expect from you: 

• Actively licensed mental health clinician (LPC, LCSW, LMFT, Psychologist, or equivalent) with 5+ years of clinical experience.
• 5+ years of experience in content marketing, healthcare product development, or similar fields, with expertise in using clinical insights to craft marketing content aligned with team KPIs.
• Broad subject matter expertise across diverse conditions and populations, with a deep understanding of family mental health.
• Proven track record of building and maintaining relationships with leadership and teams, with previous work engaging product teams to develop clinical care products.
• Ability to create clinical assets that drive growth metrics and improve quality metrics beyond traditional measures.
• Effective communicator, skilled in written, verbal, and listening capacities, with an ability to work collaboratively and provide constructive feedback.
• Self-starter who thrives in autonomous environments, with a focus on achieving goals while valuing levity, humility, and teamwork.
• Adaptable in fast-paced, evolving environments, with experience in the digital mental health ecosystem.

The target base salary range for this position is $110,000-$142,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field  
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, &  humility from leadership 
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Benefits provided by Spring Health:

Your Total Health:

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• 10 allocated sick days per year
• Flexible paid time off in addition to 12 paid holidays throughout the year
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge. 

You And Your family:

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses

Supporting you financially through:

• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done.
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
• Up to $1,000 Professional Development Reimbursement per calendar year.
• $200 per year donation matching to support your favorite causes

Our privacy policy: https://springhealth.com/privacy-policy/

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace

To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.