Senior Officer, Pension Operations

Hong Kong

The Opportunity

  

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Officer, Pension Operations with the resources to solve critical problems for the future of our business, which is why we need you. 

 

What motivates you?

 

·         You obsess about customers, listen, engage and act for their benefit 

·         You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes 

·         You thrive in teams, and enjoy getting things done together

·         You take ownership and build solutions, focusing on what matters 

·         You do what is right, work with integrity and speak up

·         You share your humanity, helping us build a diverse and inclusive work environment for everyone 

 

We are looking for someone with: 

 

·         People oriented with tactful customer service skills and good problem-solving abilities

·         Self-motive, well organized and attentive to details. 

·         Mature and able to work independently under pressure

·         Good interpersonal, communication and organizational skills to work with counter partners

·         Strong PC skills in MS office, including Word, Excel and PowerPoint

·         Proficient in both English and Chinese, both spoken and written

·         Degree / diploma holder

·         Around 3-5 years' relevant work experience, preferably in provident funds operations (MPF & ORSO)

·         IA license, MPF license, LOMA qualifications would be an advantage 

 

On the job you will: 

 

·         Handle daily administrative duties in provident funds operation team of Employee Benefits within specific turnaround time, including exception case handling.

·         Complete assigned transactions in line with qualified standards within service time frames

·         Follow up with customers on missing information or data correctness through verbal or written follow up action.

·         Provide one-stop service supports to VIP clients and support the customer retention through regular direct contact with customers to ease their administrative burden in provident funds scheme.

·         Respond to customers’ enquiries and provide solution and information within the standard service time.

·         Support to identify and implement process improvement.

·         Support the delivery of ad-hoc assignment or project such as e-mean promotion, work flow change, etc

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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