We're looking for a Accommodation, Operations & Product manager to join our team in London as part of our Client Services function.

Your Role: You will manage all aspects of onsite accommodation for Money2020 shows, including contracting, inventory management, and sales commission reporting. Your role involves proactive marketing to encourage bookings, maintaining client-facing websites to ensure inventory availability, and retrieving commissions post-show. Additionally, you will oversee staff travel logistics for Ascential employees and contractors, ensuring successful bookings and transfers, with a Staff Travel coordinator reporting to you. You will provide exceptional customer support and collaborate with accommodation partners to align inventory allocation with Money2020 policies.

Key Responsibilities

• Maintaining high levels of VIP service delivery, reaching strategic targets and operational excellence. Supplier delivery expectations, operations, customer service and contracting.
• Contract with accommodation partners to ensure that sufficient inventory is secured for delegates & staff for Money2020 and Cannes Lions shows (staff only).
• Responsible for the management of the Staff Travel Coordinator and overall responsibility to ensure that all deliverables for this role are acheived.
• Manage accommodation inventory in line with contracts to ensure that sufficient inventory is maintained and sold for all Money2020 Shows.
• Conducting price comparisons to ensure that we maintain preferential pricing at all times.
• Weekly reporting to include costs and where accommodation sales are monitored and feedback to the business.
• Working closely with our marketing teams to ensure we deliver a maximum commission return on accommodation sales.
• Provide continuous support, manage inboxes and communication with delegates & Money2020 relating to accommodation options.
• Continues monitoring of websites both Money2020 and accommodation partners to ensure that our sales structure is available to book, complete with inventory and delivering correct information to our customers.
• Post show commission retrieval from our accommodation partners.
• Working with our accommodation partners to authorise special rate allocations to delegats where necessary.
• Be creatively proactive with clients and demonstrate an understanding of their needs.
• Responsible for delivering web copy for accommodation pages in line with deadlines set out by the wider business.
• Collaborate with other internal teams to help enhance our products and services (possibilities to add new benefits, tech improvements in the customer journey according to feedback).
• Maximising sales of all accommodation through yield management & increased commission.
• Maintain accurate, up-to-date reporting of customer & Staff data and numbers using available tools - Salesforce, Google Sheets etc.
• Continually create or refine processes and internal documentation according to the changes in the business requirements.
• Working with colleagues during busy times to offer additional support to ensure the successful delivery of all Money2020 shows.’
• Complete post show analysis and ensure correct billing and payments. 

Your Experience

• Experience in account management and customer service essential
•  Experience of managing staff
• Sales background welcome
• A complete focus on delivering exceptional customer service
• Strong Operational competence       
• Strong written and verbal communication skills
• Great attention to detail and organisational skills
• Proficiency with common customer success and customer relationship management software, such as Gainsight and Salesforce welcome
• Fluency in Mandarin an advantage

If you don't meet every single requirement, we'd still encourage you to apply. At Money20/20, we are committed to creating a diverse, inclusive and authentic workplace, so if you are excited about this role we would still like you to apply.

Who are we?

Money20/20 is the world’s leading premium content, sales and networking platform for the global money ecosystem.

From in depth analytics to inspirational speakers, our world-class insight and networking opportunities help our customers stay ahead – powering strategies and switching mindsets.

The future promises a faster, smoother, more connected money ecosystem. Money20/20 promises the clearest, sharpest vision of what’s next. Find out more at money2020.com.

Money20/20 is part of Ascential. Ascential takes the world’s leading brands to the heart of what’s next for their industries. We do this through our events, intelligence products and advisory services. Our 700+ people serve a global customer base from more than 100 countries in the large and growing Marketing and Financial Technology sectors. Ascential is part of the Informa Group.

Why Choose Us?

Two divisions. Three continents. One great culture - we want working for Ascential to be the best career move you’ve ever made.

Ascential is a people-powered company, and we’re committed to supporting diversity, equity and inclusion. We publish an annual DEI Report, setting out our goals and progress. We invest in Employee Groups including Able to Thrive, Ascential Pride, Black in Business and Empower Women’s Network. And our inclusive recruitment practices and early talent programmes help us to bring curious, passionate people from every walk of life into our team.

We’re committed to ensuring that the impact of our business on our environment - and the communities we operate in - is a positive one. That means making sure that each event we run is the most sustainable it’s ever been. We also default all of our pension plans to sustainable options, so that our people’s savings are invested in ways that help rather than hinder our planet.

Helping people to connect and drive progress isn’t a business-only goal. We know that the world is a better place when we lead with heart, so we support charitable causes that make a difference. We provide opportunities to give back through Volunteer Days and our charity partnership with Media Trust.

We value output, not hours. Most of our roles ask for 1-2 days a week in your nearest office. But if that’s not possible for you, let’s talk. Flexible work conversations are actively encouraged here.

Only you know what’s most important to you. That’s why we offer a benefits and wellbeing package that you can tailor to your needs. Some of these include:

• 25 days of holiday per year  - with an option to buy/ sell upto 5 days
• Pension, Life Assurance and Income Protection
• Access to either our commission, bonus or profit share schemes, dependent on the role
• Flexible benefits platform with options including Private Medical, Dental Insurance, Critical Illness and the Ascential Shares Scheme
• Employee assistance programme, season ticket loans and cycle to work scheme
• Volunteering opportunities and charitable giving options

We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.

If we inspire you, why not join and inspire us?  Find out more