Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Business Operation Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering exceptional service to stakeholders. Roles & Responsibilities: a Be a expert team member – Technical or functional or Techno-functional b Resolve tickets,design and build Extensions, Interfaces and Reports for Shared Services Applications (ERP like Peoplesoft, IValue, Lawson, Business apps like Angel Eyes, Alertus, Clinical apps like OnBase etc) c Coordinates with end user, Customer, vendor, Functional/Business team for ticket, problem resolution d Helps in designing strategy for new enhancement requests (minor or major) and adoption of new features coming in new Application releases e Monitor Applications and Batch jobs and resolve monitoring issues f Automate/ innovate and bring in continuous improvements Ready to work in shifts in rotation basis (most common shift would be shift B) and provide weekend on-call support. Professional & Technical Skills: a Must be an expert in their Core Primary skills and the Applications supported within BSWH project b Must have good end to end Business process knowledge, Problem solving skills, critical thinking c Must have experience upgrading , updating patches for the Applications used in BSWH d Must be expert in Oracle SQL/PL SQL and other required skills for Application support e Should have prior experience of working on Production Support, managing SLAs f Positive attitude towards work, flexible and ready to upskill and learn new applications Additional Information: Work from office as per guidance from ATCI; completely remote working is not acceptable - This position is based at select offices in India. - A 15 years full time education is required. Ready to work in shifts/weekends (On-Call) on Rotational basis.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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