JOB DESCRIPTION:

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of .

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
   

The Opportunity
 

Based in Melbourne, this position works for Core Diagnostics. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

The Abbott Ambassador is a responsible for driving business success by increasing sales within existing accounts along with maintaining and driving strong customer relationships.  With a strong understanding of the sales process, lead generation and relationship building coupled with a deep appreciation of laboratory operation - you will utilise these skills to improve Abbott market position.

Responsibilities:

Account Management

• Abbott point of contact with current customers

• Develop and implement Account Growth Plans

• Maintain accurate up to date customer data

• Carry out Customer Operation/Business Reviews

• Issue understanding and resolution

Account Growth

• Meet or exceed sales targets

• Identifies new sales opportunities

• Establishes and builds value creation opportunities

• Delivers insights for operational improvement

• Improved asset utilisation

• Actively engage with commercial team to ensure contract renewal and expansion

Customer Satisfaction/Loyalty

• Develop relationship with stakeholders inside and outside the laboratory

• Coordinate with other team members and departments to optimise customer experience

• Maintain a high account NPS. 

• Participate and oversee post-sale activity and implementation

• Identify customer training opportunities

• Build image and brand in eyes of customer

Key Performance Metrics

• 100% renewal/retention of profitable business

• Increasing Instrument utilisation with additional business

• New Promoters Score
   

Minimum Skills Required
 

• Relevant experience within either a pathology laboratory or allied health industry is highly preferred

• Sales Experience is preferred but not essential

• Bachelor’s degree in Science/ MLS /Bio Medical / Medical Technology is preferred but not essential

Quality, Safety & Environmental Responsibilities

• Attend regular departmental meetings with manager/supervisor to build in continuous feedback mechanisms.

• Meet the requirements of ISO and Class A by complying with all relevant Quality policies and procedures to ensure the Quality objectives of the business are met.

• Comply with all relevant company Occupational Health, Safety and Environmental policies, procedures and work practices with the intent of preventing or minimizing accidental exposures to self, colleagues and/or the environment.

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Sales Force

     

DIVISION:

CRLB Core Lab

        

LOCATION:

Australia > Doncaster : 666 Doncaster Road

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 20 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)