Project Manager Service Partner Experience

Description -

Job Summary

The role of PM Service Partner experience is to Accelerate Time to Market to sell and Operational readiness of business programs, enable profitable growth through operational efficiencies and have a partner centric approach in all decisions.

We look for an Advanced Subject Matter Expert in Sales Operations to enable Indirect Managed Services capabilities and processes while ensuring that existing programs are executed upon expectations in markets.

Responsibilities

• Translate COE Managed Services Business requirements into Ops capabilities & processes
• Assess feasibility and develop compliant and actionable solution
• Drive global program operational deployment & execution
• Operate the end 2 end lifecycle journey from onboarding to program enrollment and program renewal within Amplify cycles
• Document end to end processes
• Identify training needs and organize training sessions for partners and peers (new comers/refresh trainings)
• Connect with the right stakeholders internal & external (Business COE, Category, Finance, DT&O, Market Operations …)
• Drive continuous improvement plans towards more automation, simplification and efficiency gain while maintaining operational excellence
• Integrate Regional team feedback and proposal
• Drive transformation jointly with Technology teams to integrate more advanced technologies & innovation in our processes
• Act as MOC lead for MPS process /tools changes and directly manage the implementation and consequence management after the go live
• Implement and coordinate the management of Operational process for MPS partners
• Act as escalation point for MPC or MPS pricing related tools and provide guidance on ops support
• Act as consultant for MPS compliance teams
• Act as SPOC for Amplify program ops support for Power Services partners and Lifecycle Specializations.

Education & Experience Recommended

• University degree
• 6 to 8 years experience in IT/ Business Operations/ Channel Operations
• Track record in change management and operational governance
• Project management experience/certification as a plus

Knowledge & Skills

• In-depth knowledge of HP operational processes, industry trends, and customer/partner requirements.
• In-depth understanding of core HP businesses and the revenue cycle, being a PLUS knowledge on Managed Services and/or cMPS programs
• Excellent communication skills (i.e. written, verbal, presentation), leadership, and influence skills.
• Mastery in English and local language as well as other languages as required.
• Ability to drive process improvements using industry standard quality improvements tools and concepts.
• Strong project management skills such as planning, execution and implementation.
• Solid financial and business acumen
• In depth and end-to-end understanding of MPS Processes and Tools landscape - mandatory
• Strong understanding and operational knowledge of the MPS tools (MPC, CPQ, Eclipse, MY PRS, MS Dynamics, S4)

Impact & Scope
• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

 

Job -

Sales Operations

Schedule -

Full time

Shift -

No shift premium (Romania)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement