We're looking for a Commercial Operations Assistant to join our team in London as part of our Operation function.

Your Role: You will play a crucial role in delivering exceptional customer service by ensuring seamless and timely management of the global assist inboxes. This role will be a central point of contact for sponsors and exhibitors, focusing on managing digital platforms (app, website, sponsor portal), handling sponsor communications, maintaining master data, and addressing enquiries in a prompt and professional manner.

Key Responsibilities:

• Email Enquiries & Issue Resolution: Respond to all sponsors and their appointed contractors queries within 48 hours, ensuring complaints are resolved efficiently and professionally, escalating as needed.
• App & Software Management: Coordinate with internal teams to ensure the app meets deadlines, provides real-time updates, and displays accurate sponsor information. Troubleshoot app-related issues in collaboration with the Commercial Operations team.
• Sponsor Portal Maintenance:  Updating and maintaining the sponsor portal, ensuring the timely upload of branding assets and stand details. Provide support to sponsors and EACs on portal usage and deadlines.
• Website Collaboration & Updates: Work with internal teams to ensure accurate sponsor branding on the website and update sponsor profiles and related materials as necessary.
• Onboarding & Communication: Collaborate with teams like Customer Experience and Marketing to send timely communications, including welcome packs, deadlines, and best practices in alignment with show cycles.
• Data Management & Reporting: Maintain accurate sponsor data, regularly auditing for inconsistencies. Compile post-show reports on sponsor engagement, app usage, and website interaction, providing insights for internal debriefs.
• Event Coordination & Onsite Support: Provide onsite event support (where required) to ensure smooth sponsor operations, addressing any issues and acting as a liaison between sponsors and internal teams

Your Experience

• Ability to work in a high-performing, fast paced environment
• Works well within a team but self-motivated, accountable and sets own goals
• Efficient and detail oriented
• Superior organisation and prioritisation skills
• Good communication skills and great customer service
• Patient, calm and composed under pressure
• Flexible, open-minded and adaptable
• Basic knowledge of digital tools and platforms like sponsor portals, CRM systems, and event apps, is a plus, but not necessary.
• Customer-centric mindset with a focus on delivering a seamless sponsor experience.
• Adaptability to work in fast-paced environments, both pre-event and onsite.
• Collaborative team player who can also work independently to achieve objectives.

If you don't meet every single requirement, we'd still encourage you to apply. At Money20/20, we are committed to creating a diverse, inclusive and authentic workplace, so if you are excited about this role we would still like you to apply.

Who are we?

Money20/20 is the world’s leading premium content, sales and networking platform for the global money ecosystem.

From in depth analytics to inspirational speakers, our world-class insight and networking opportunities help our customers stay ahead – powering strategies and switching mindsets.

The future promises a faster, smoother, more connected money ecosystem. Money20/20 promises the clearest, sharpest vision of what’s next. Find out more at money2020.com.

Money20/20 is part of Ascential. Ascential takes the world’s leading brands to the heart of what’s next for their industries. We do this through our events, intelligence products and advisory services. Our 700+ people serve a global customer base from more than 100 countries in the large and growing Marketing and Financial Technology sectors. Ascential is part of the Informa Group.

Why Choose Us?

Two divisions. Three continents. One great culture - we want working for Ascential to be the best career move you’ve ever made.

Ascential is a people-powered company, and we’re committed to supporting diversity, equity and inclusion. We publish an annual DEI Report, setting out our goals and progress. We invest in Employee Groups including Able to Thrive, Ascential Pride, Black in Business and Empower Women’s Network. And our inclusive recruitment practices and early talent programmes help us to bring curious, passionate people from every walk of life into our team.

We’re committed to ensuring that the impact of our business on our environment - and the communities we operate in - is a positive one. That means making sure that each event we run is the most sustainable it’s ever been. We also default all of our pension plans to sustainable options, so that our people’s savings are invested in ways that help rather than hinder our planet.

Helping people to connect and drive progress isn’t a business-only goal. We know that the world is a better place when we lead with heart, so we support charitable causes that make a difference. We provide opportunities to give back through Volunteer Days and our charity partnership with Media Trust.

We value output, not hours. Most of our roles ask for 1-2 days a week in your nearest office. But if that’s not possible for you, let’s talk. Flexible work conversations are actively encouraged here.

Only you know what’s most important to you. That’s why we offer a benefits and wellbeing package that you can tailor to your needs. Some of these include:

• 25 days of holiday per year  - with an option to buy/ sell upto 5 days
• Pension, Life Assurance and Income Protection
• Access to either our commission, bonus or profit share schemes, dependent on the role
• Flexible benefits platform with options including Private Medical, Dental Insurance, Critical Illness and the Ascential Shares Scheme
• Employee assistance programme, season ticket loans and cycle to work scheme
• Volunteering opportunities and charitable giving options

We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.

If we inspire you, why not join and inspire us?  Find out more