(USA) Senior Manager, Operations - Verticals and Growth

Posted:
9/2/2024, 5:00:00 PM

Location(s):
Arkansas, United States ⋅ Bentonville, Arkansas, United States

Experience Level(s):
Senior

Field(s):
Operations & Logistics

Position Summary...

What you'll do...

At Verticals & Growth, OnDemand Delivery for Last Mile Delivery, you will work and grow as a team, leveraging your natural curiosity and inventive problem-solving talents to anticipate the needs of our customers and drivers. You will work on devising and implementing strategies that would drive the growth of our Last Mile Delivery Platform. We provide the access to the tools and support you need to be your best version. This is that place. This is Walmart.  

Last Mile Delivery works on fulfilling customer demand for everything in the store at the comfort of the home. We want our customers to have every option available to shop for their needs: wherever, whenever, and however they want it. We are leveraging technology we have within our company and managing partnerships as needed to give our customers the convenience they want when shopping. 

Our Last Mile Delivery programs are a critical part of our business, at OnDemand Delivery you will collaborate with a high-energy team to build new products, processes, and services to fulfill the last mile delivery space that would scale across the country.  

We trust our associates to innovate the future of shopping, being the biggest player in the game. If you are motivated by complex, purposeful challenges, Verticals & Growth - OnDemand Delivery at Walmart is potentially the perfect fit for you. This is that place!!

 You’ll sweep us off our feet if:

  • You have experience in Field Ops/Last Mile Delivery/Business Strategy/Project Management 
  • You have a deep knowledge of the gig industry and the marketplace economy. 
  • You are data-driven and have strong analytical and deductive reasoning skills 
  • You are action oriented with strong execution skills
  • You’re comfortable influencing others, leading teams, managing stakeholders, getting buy-in from leadership, and communicating clearly 
  • You’re comfortable with shifting priorities in a fast-moving environment 
  • You have extensive experience working with cross functional team and driving projects 
  • You’re structured in your thinking process and have strong problem-solving skills

Responsibilities and Tasks:

  • Ideating strategies that drive growth and optimization. 
  • Prepare and present business cases to leadership and get buy-ins all stakeholders
  • lead end-to-end implementation of strategies through meticulous planning.
  • Translating data analysis into recommendations aligned with business objectives to meet business goals 
  • Ensuring business needs are being met by evaluating the ongoing effectiveness of current projects, programs, and initiatives 
  • Building engagement initiatives to ensure Spark is the platform of choice for drivers, customers, and clients.
  • Cross-functional collaboration to improve Spark driver platform by partnering with product management, merchandising, engineering and operations teams
  • Plan and provide best in class hypercare support for projects and programs until they graduate.

You’ll make an impact by:

  • Managing one or more work streams for the operations organization by designing project plans ; organizing project timelines and deliverables; facilitating meetings involving stakeholder teams to analyze, plan, and implement project initiatives; recommending appropriate operational processes ; developing and managing project requests and timelines by establishing project requirements; communicating project status, details, timelines, and available resources; planning and executing resource allocation; finalizing, approving, and delivering projects; taking corrective action as necessary to drive project results; communicating project plans and deliverables to key stakeholders ; identifying root causes and developing potential solutions for initiatives; and making recommendations based on data and observation .
  • Providing decision support by sourcing, organizing, analyzing, and interpreting data and information ; providing influence and insight on current and future business trends; conducting analyses of initiatives to understand and communicate trends; translating data analysis into recommendations aligned with business objectives; and working collaboratively with cross-functional teams to develop processes and strategies that help meet business goals.
  • Managing the implementation of business solutions by building relationships and partnerships with key stakeholders; developing new innovations and tools for site selection and continuously improving selection methodology; leveraging best practices from cross-functional partners to streamline and improve processes; analyzing and interpreting information for one or more initiative work streams to improve business efficiency; developing creative solutions within business areas to reduce costs and meet business goals; ensuring data accuracy; using knowledge and experience of the business to determine what activities must be done by serving as subject matter expert; developing and implementing scorecards and other tracking mechanisms; creating new innovations for store activation; collaborating with and influencing operations and other internal partners in support of strategies; and driving execution to meet metrics through customer service and platform development .
  • Managing activities and projects that generate revenue, offset operational expenses, mitigate loss, and allocate or influence budget spending by researching and integrating information and data; applying business measures and analyses to identify improvement opportunities; analyzing and interpreting information by using various analytical methodologies for one or more initiative work streams to improve business efficiency; developing creative solutions within business areas that reduce costs and meet business goals; using judgment to prioritize assignments; and ensuring data accuracy .
  • Managing the development and improvement of new or existing operational tools, reports, and customer-facing functionality by providing direction and input on project business and functional requirements; providing subject matter expertise; developing requirements; providing solutions for complex problems that span multiple businesses, functions and/or time frames with new or existing tools; and partnering cross-functionally with product management, merchandising, engineering, and other groups to drive projects . Coordinating, completing, and overseeing job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
  • Providing supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness. Ensuring compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $90,000.00-$180,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projects

Masters, Masters: Operations Management

Project Management - Project Management Professional - Certification

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America