Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it's your first job or you're ready for a new challenge, MediSystem Pharmacy can turn your potential into performance that is recognized and rewarded. We offer competitive pay, full benefits, and a work-life balance.

 

Why this role is important?

Title: Specialist, Business Operations Development

Location: In-person at 75 Lesmill Rd, ON M3B 2T8 North York (MediSystem Head Office)

Reporting to: Manager, Systems, Analytics, and Reporting

About MediSystem

MediSystem Pharmacy, a Shoppers Drug Mart Company, is an established specialty pharmacy that provides pharmaceutical dispensing and clinical pharmacy consulting services to long term care facilities across Canada. MediSystem services 50,000 residents in over 300 facilities and is proud to be 100% Canadian owned and operated.

MediSystem Pharmacy is committed to optimizing the health, wellness, and safety of all residents that we service through the introduction of innovative technologies, continuing education, enhanced clinical services and seamless medication delivery.

Our company's CORE values reflect how we treat all residents, staff in the homes as well as our employees. We CARE about all Canadians, we believe in OWNERSHIP and accountability, RESPECT, and EXCELLENCE in the services we provide.

At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether you are ready for a new challenge or growing your knowledge base in Pharmacy Operations Systems Support, MediSystem Pharmacy can turn your potential into performance that is recognized and rewarded. We offer competitive pay, full benefits, and a work-life balance.

About the Role

The Specialist will collaborate with cross functional teams in the design and implementation phases of new business platforms, systems, and programs to ensure that they are effectively operationalized. This colleague will support and be a subject matter expert in data maintenance of existing systems, improve and implement operational policies, procedures, and pharmacy workflow. The Specialist will also collaborate with enterprise technical support teams to address escalations and validate requests pertaining to system changes and updates.

This role will have responsibilities that may fall outside of regular business hours as required based on business needs.

Key Accountabilities

• Provide second level support to the MediSystem pharmacy locations with respect to new and existing pharmacy systems
• Work with enterprise support teams to provide business context to guide implementation procedures/workflow/applications and how it relates to ongoing technical support
• Business member owning the user acceptance testing around proposed system enhancements/changes
• Review and summarize feature release notes as it pertains to pharmacy management system(s), such as Kroll
• Prepare internal communications in a clear, concise, timely fashion to inform critical stakeholders of system changes and obtain approvals as required
• Business SME for projects that influence pharmacy systems and current/future operational workflow
• Collaborate with technical stakeholders (internal and external) to solution, validate and implement sound and sustainable end-to-end functional infrastructure designs
• Participate in systems projects, ensuring that functional design and delivery solutions meet business requirements
• Review, action, and timely resolve testing defects across Functional User Acceptance Testing (FUT), System Integration Testing (SIT) and User Acceptance Testing (UAT) environments related to Performance and Systems Testing.
• Provides implementation support during warranty periods for pharmacy systems
• Provide feature demos to the Business for pharmacy management systems
• Collaborate with business and technical teams to maintain and modify configurations settings for pharmacy management systems
• Create robust functional design documentation
• Work cross functionally with the enterprise team to develop, evaluate and deploy Kroll Workflow, Pricing Co-pay, Configuration changes within the confines of the current application
• Support ongoing activities for pharmacy systems, including quotes, configuration changes, testing new releases and explore new functionality
• Vet system enhancement requests and adapt current functionality within business applications to satisfy the needs and objectives of the business
• Collaborate with internal and external cross-functional teams to schedule, deploy and validate system changes inside or outside of business hours as required

What you will need:

• University or College degree in technical or health-related field
• Minimum 3-5 years of front-end user or back-end experience with Kroll
  • Experience in related LTC systems (e.g. PointClickCare, PacMed, digital pen technology) considered an asset
  • Advanced knowledge in Microsoft suite of applications
  • Proficiency and comfort with technology and new tools
  • Identify self-guided learning opportunities and leverage online resources for professional and independent growth
  • Ability to productively work in a fast-paced environment both independently and as part of a team
  • Ability to prioritize tasks and respond in a timely manner
  • Strong verbal and written communication skills and the ability explain complex concepts in an easy-to-understand way to a non-technical audience
  • Ability to work both independently and in a team dynamic
  • Ability to learn new concepts, technologies, and methodologies in a fast-paced industry

• Experience in extracting, preparing, and synthesizing large amounts of data from multiple data sources using applications such like Microsoft SQL considered an asset.

Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.