IT Solutions Management

Posted:
8/5/2024, 2:32:55 PM

Location(s):
Karnataka, India

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
IT & Security

Key responsibilities:

  • Serve as an  interface with a  customer sub-group within a business unit or functional area such as Operations for the purpose of business technology alignment, solution discovery, service management, project portfolio management and relationship management.
  •  Analyzes business requirements or issues, converts analysis to functional specifications, and designs solutions to meet cross functional business requirements or resolve issues.  Perform and document software application configuration, prepare and execute testing  scenarios and scripts (unit, integration, performance, regression acceptance) and  data conversions. 
  • Provides  business application functional support services  to meet performance, availability, customer service level agreement, and customer satisfaction targets. Monitors specific IT systems or set of systems for availability, performance and capabilities and reports anomalies through predefined process. Oversees and/or completes root cause analysis and resolution of complex outages  or incident trends working with infrastructure and technical teams, support providers and application vendors. Recommends and executes required corrective actions.   Participate in evaluation and recommendation of patches, point releases, major upgrades and new systems.
  • Delivers project and support services in area of responsibility within allocated budget. May be responsible for development of budgets for small to mid size projects and/or for timely renewal of maintenance and subscription contracts.
  • Adheres to and guides junior staff and contingent workers to adhere to GIS project management, software application development, testing, service management, change management, RCA  and other relevant processes, standards, governance and controls.  May manage execution of sox controls and testing, and support internal and external audits.
  • Plan and manage  small to medium sized business application  projects  to ensure effective and efficient execution in line with  guardrails of scope, timeline, budget and quality. May serve as a team lead on a larger, complex project.
  • Oversees/manages contingent workers performing project and/or support services. Responsible for the selection, on boarding and off boarding of contingent workers in a timely manner. Mange contingent worker project/task assignments and ensure work product quality. Approves contingent worker time sheets/cost.

Functional Knowledge:

  • Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines such as MES in Manufacturing.

Business Expertise:

  • Exposure to any discrete manufacturing is preferred.
  • Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.

Leadership:

  •  Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements.

Problem Solving:

  • Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.

Impact:

  • Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.

Interpersonal Skills:

  • Explains difficult or sensitive information; works to build consensus.

Other Responsibilities

  • May lead a team of functional analysts and work with a team of developers and technical leads.
  • Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment.
  • Solves unique and complex problems with broad impact on the business; requires conceptual and innovative thinking to develop solutions.
  • Deliver value to business through effective and efficient solution design.
  • Communicates complex ideas, anticipates potential objections and persuades others, to adopt a different point of view.
  • Good analytical and problem-solving skills.

Education and Experience

  • Degree in Bachelors of Engineering.
  • 4-6 years work experience in the areas of IT product development and functional solution design preferably in MES and Manufacturing landscape.

Qualifications

Education:

Bachelor's Degree

Skills:

Certifications:

Languages:

Years of Experience:

4 - 7 Years

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 10% of the Time

Relocation Eligible:

Yes

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.