As a Super Operations Manager in our SME Collection Team, you’ll play vital role in guiding our collection specialists whilst working closely with customers to resolve their debt issues. You’ll oversee a proportion of our debt portfolio, ensuring accounts are managed effectively until they are fully resolved. Your guidance will be key in developing innovative strategies to engage customers and identify sustainable, affordable solutions that prevent future debt.

Here's a taste of what you’ll be doing:

• Guide multiple teams of collections specialists, driving the performance of various debt cohorts.

• Manage the day-to-day operations of your team, ensuring they have the right support and handling complex escalations.

• Support and develop your team, empowering them to excel and develop.

• Ensure a high level of customer satisfaction by effectively managing your unique and diverse customer base.

• Encourage your team to take ownership of collections processes, financial decision-making, and the implementation of new ideas.

• Collaborate with the technology team to identify opportunities for improvement and refine future system enhancements.

Are we the perfect match?

• Inspiring - Motivated by guiding and developing people – you’ll strive to create an environment where everyone in your team gives their best.

• Passionate and vibrant - genuinely excited to help customers, drawing energy from having problems to solve - the more complex the better.

• Performance & results - are really important to us and we want to create a culture which includes doing the best for the customer & business.

• Calm and resilient - challenging work is what keeps you creative and motivated.

• Curious - change feels good. You look for ways to develop yourself and love to explore new ways of doing things.

• Happy to make decisions - fear of failing doesn’t hold you back, it drives you forward, learning all the time.

• Open - you’re passionate about creating an environment where everyone can be themselves, all day, everyday.

It would be great if you had:

• Proven experience in guiding and coaching at a middle manager level.

• Background in a debt or finance environment.

• Ability to navigate complex situations and empathize with customers facing affordability issues.

• Strong multitasking skills to manage internal and external obstacles while keeping your team motivated.

Here’s what else you need to know:

• Role may close earlier due to high applications 

• We’ll have regular team socials and lively team chats 

• Competitive salary  

• Location – Nottingham - (E.ON Next office, Trinity House, 2 Burton St, Nottingham NG1 4BX) with travel to our other sites when required. 

• Working environment: Flexible hybrid working – a blend of in the office and home working. 

• Work life balance – we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience. 

• We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.