Program and Project Management Lead

Posted:
1/16/2026, 1:49:06 AM

Location(s):
Heredia Province, Costa Rica

Experience Level(s):
Senior

Field(s):
Product

About Us:

Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 784,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most client-focused, AI-enabled, great place to work in the world. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders. Visit us at accenture.com.​

About the role:

These professionals manages/Supports the project managers on one or multiple projects in areas such as scoping, requirements, planning, and estimates from implementation through deployment for an end-to-end project or specific area of a project by being a master communicator, ensuring project is properly staffed, and handling escalations as well as meetings with stakeholders.

Key Responsibilities:

  • Validates and approves project scope and supports the process of identifying project requirements for multiple projects.
  • Provides support to production team, assigns tasks, provides clear instructions, helps remove roadblocks, and clarifies questions.
  • Ensures team deliveries are in alignment with scope defined in SOW and quality standards, reviews the overall integration of requirements, validates that proper deliverable and phase stage containment is occurring where required.
  • Owns all change requests at program level and validates against SOW, informs schedule and budget impacts to internal leadership and main stakeholders, ensures timely delivery of high quality deliverables including but not limited to all change requests.
  • Demonstrates creativity and flexibility when determining needed deliverables, high level approach, project profile, responsible teams, critical path by deliverable, productivity improvements, overall risks and planning assumptions using Accenture Delivery Methods (ADM) as required, develops an operating plan for one or multiple projects.
  • Manages and supports the project managers on one or multiple projects from scoping and requirements through deployment for an end-to-end project or specific area of a project, ensures project is properly staffed as per the solution provided in the SOW.
  • Demonstrates experience managing project schedule and coordinates to determine overall project schedule and timeline.
  • Understand, validates, and assesses time estimations to meet deadlines on time, develops an evaluation method to assess project strengths and identify areas of improvement to optimize and reduce overall estimates.
  • Understands advanced financial concepts, leads and manages budget across one or multiple projects (including multiple projects of over 35 FTEs), develops budget plans for one or more projects.
  • Demonstrates experience managing project cost to ensure project financial health, has excellent cost management skills. 
  • Ensure quality assurance process aligns to project SLAs and KPIs, ensures timely delivery of high quality project deliverables, monitors that the project team follows all quality assurance processes, has a focus on quality.
  • Ensures that best practices and lessons learned are applied to projects within the program, determines process improvements to improve productivity and performance.
  • Demonstrates vast experience working with multicultural teams, understands and factors in the cultural diversity of the audience when planning communications.
  • Defines and ensures team performance is within the production SLA/KPIs, guides research efforts of teams, recognizing when to apply inference, creativity, and experience, takes responsibility for developing team members by providing regular constructive feedback.
  • Mentors and provides guidance to project resources to continually improve project productivity, coach others to improve their problem-solving abilities.
  • Ensures program/project is properly staffed as per the solution provided in the SOW.
  • Consolidates and manages accurate and timely reporting of overall program status to internal leadership and high-level stakeholders.
  • Experience managing communication plan at program level, makes communication easy and transparent between project issues and decision making, ensures effective team communications between affected team members, communicates with multiple stakeholders to align priorities and direction, facilitates discussions to reach mutually acceptable outcomes and resolve conflict.
  • Demonstrates experience managing risk mitigation at program level, ensures resolution of team issues, risks, and conflicts, ensures stakeholders understand what risks will or will not be mitigated.
  • Builds trust relationships with client and program stakeholders, meets with stakeholders to ensure clear and transparent communication, guides team members on maintaining relationships with clients and stakeholders.
  • Demonstrates experience managing escalations at program level, predicts client issues and proactively raises these issues with supervisor, raises questions and concerns keeping the team’s objectives in mind and works towards solutions that will enhance team performance.
  • Experience managing procurement processes.

Required Experience and Skills:

  • 5+ years of experience in Project Management in client facing environments.

  • 3+ years of experience in people management.

  • C1/C2 English level (Written and spoken).

  • Minimum required education: High School Diploma.

  • Excellent communication skills.

  • Excellent problem-solving skills.

  • Exceptional team player skills.

  • Exceptional work ethic.

  • Excellent decision-making skills.

  • Exceptional strategic thinking skills.

  • Excellent conflict resolution skills.

  • Exceptional attention to detail.

  • Excellent time management skills.

  • Excellent presentation skills. 

  • Excellent negotiation skills.

#LI-LATAM

📌A unique workplace.

What we offer:

  • 👩‍⚕️ Health and Life Insurance​

  • 💻 Internet reimbursement​

  • 🗓 Accenture days! 3 additional vacation days​

  • 🎂 Birthday leave​

  • ➕ On site doctor​

  • 💯And more benefits

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

 Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing