No other company in our industry is supercharging the way they work and serve their clients like OneDigital. Fresh thinking has always been the core of OneDigital’s vision and growth strategy. It’s how we stand out in our industry, it’s how we stay competitive and resilient in a changing world. Most importantly, our innovative approach is helping more people do their best work and live their best lives. Innovation fuels our employee experience by making it easier to do your best work anytime, anywhere and from any device. And our tech-based products for clients are a game changer in our industry. If you thrive on change and innovation, OneDigital is the career choice for you.

Our Newest Opportunity: 

Summary:

Under the direction of the Information Technology department leadership, the Unified Communications Engineer is responsible for the design, build and administration plus ongoing maintenance and optimization of the OneDigital Unified Communications and Collaboration environments which includes all aspects of the Telephony, Audio & Video Conferencing systems and workspaces.  This includes vendor management, cost analysis/budget justification, and project management of various sized projects in a fast-paced environment.   

Essential Duties and Responsibilities (include but are not limited to):

• Provide technical guidance, support for various UCC systems to build, monitor and maintain along with quickly find and resolve major and minor issues for all internal employees  
• Participate and sometimes lead the design, configuration and implementation of the integration between unified communications systems and other adjoining systems like outlook calendaring, wired / wireless and conferencing equipment 
• Create and facilitate training sessions on Unified Communications and Collaboration systems for other business units, executive assistants, support teams and users/employees 
• Knowledge of Unified Communications and Collaboration security best practices and detailed systems configuration and management of security configuration, monitoring and remediation plus response 
• Work with the team and other departments to identify, recommend and create business cases and execute on projects for continuously improving quality and enhancements to the UCC systems. 
• Work along side Service Desk Support team members to properly respond, clarify, remediate and repair the UCC systems creating documentation and training for support and employees 
• Assist with the development, maintenance and documentation of all sites on dial plans, trunk usage, costs and define, create and test disaster recovery or business continuity plans 
• In this role, you will analyze, design, plan, test, deploy, secure and maintain/monitor, evaluate costs for  enterprise scale Mitel Director, Call Center features and functionality (ECC, Oaisys), Zoom etc platforms for the organizations’ critical communications and collaboration systems 
• Perform moves, adds and changes (MAC’s) along with development of workflows, process flows and automate systems 
• Perform any necessary work as required by the business, teams or leaders 
• Create standards and maintain system documentation in the form of Runbooks, architectural diagrams or other forms of documentation including maintenance plans and communication to the organization

Qualifications, Skills and Requirements:

• Proficient at Call Center routing, auto attendant recording, reporting and programming, along with capacity and scalability of the telephony system(s) 
• Requires to be a technical subject matter expert on both on-premise and cloud Unified Communications systems 
• You are as comfortable working with a technical team as you are with client business users, and you know how to build bridges between the two 
• Success of this role is to develop critical ongoing relationships with key IT teams and business stakeholders to help achieve our business goals 
• With your excellent communications skills, you are adept at mapping business needs to technology solutions and helping non-technical audiences understand the benefits of these solutions 
• Proficient in the use of Microsoft Office Suite and Microsoft Visio or other design software 
• Possesses strong problem-solving and analytical skills 
• Knowledge of best practices for maintaining information security. 
• Able to handle confidential and sensitive company information responsibly 
• Information security including networking and network security 
• Able to perform appropriate physical requirements of this job (reasonable accommodations may be made available for individuals with disabilities to perform the essential functions of this position).  Occasional (up to 33% of the time, this candidate is able to lift up to 50 lbs maximum with frequent lifting or carrying objects weighing up to 25 lbs. 
• Able to occasionally fly or travel to remote locations when necessary 

Education, Training and Experience:

• Bachelor's Degree in computer science, computer engineering, management information systems, information technology, or a similar related field.   Or an equivalent combination of education, technical certifications or training and related work experience may substitute for a degree 
• Previous experience working with Mitel, Call Center Features & Functions and software(Oaisys) are required.  
• Knowledge of Zoom design, build and maintenance are a significant plus 

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance.  We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts. 

To learn more, visit: www.onedigital.com/careers 

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.

Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:

City and County of San Francsico

City of Los Angeles

County of Los Angeles

Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

In short, we believe in hiring the most qualified applicant for the position, regardless of background.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

Thank you for your interest in joining the OneDigital team!