Date Opened: Tuesday, January 13, 2026 12:00 AM

Close Date: Monday, January 19, 2026 12:00 AM

Department: Aviation Department

Function Operations Support

Salary: $24.00 - $28.39 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Maintains a safe atmosphere for travelers, visitors, tenants and employees within Charlotte Douglas International Airport facilities and grounds by performing duties related to aviation security, physical security and access control to include CCTV monitoring, incident management, employee training, customer service and inspections of airport premises, vendors and stakeholders. Responds to security door alarms, medical calls, other emergencies and requests for public assistance. Performs security, safety, administrative and customer service functions to support the overall airport operation. Work requires situational awareness, attention-to-detail and discernment. This is an unarmed position.

ESSENTIAL DUTIES & RESPONSIBILITIES:

1.    Respond to security door and access point alarms in accordance with the Airport Security Program (ASP).
2.    Respond to medical calls, other emergencies and requests for public assistance.  Respond to incidents within the airport property as required by airport incident management protocols.  Coordinate with members of other agencies as required.
3.    Patrol by foot and vehicle designated areas and perimeter to maintain a safe atmosphere for travelers, visitors, tenants and employees.  Enforce Airport policies, rules and regulations within established guidelines. 
4.    Investigate and document incidents related to general liability.
5.    Escort authorized visitors inside the restricted areas of the Airport.
6.    Prepare and maintain departmental reports and records.  
7.    As needed, assist with directing traffic on airport property to prevent congestion and maintain access on upper and lower levels of the terminal.
8.    Assist with the Airport’s abandoned and towed vehicle program.

MINIMUM QUALIFICATIONS:
High School diploma or equivalent and 3 year(s) of relevant experience; or 2 Year College Degree and 1 year of relevant experience

PREFERRED QUALIFICATIONS:
•    Bachelor’s degree preferred. Areas of study may include Criminal Justice, Public Administration, Aviation Management, Airport Management or related field and two years of progressively responsible security experience preferred. 
•    Experience with aviation security, airport or airline operations or law enforcement or preferred.

•   Knowledge of FAA Part 139 requirements and TSA regulations (49 CFR 1542).

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES: 

Knowledge of:
•    Knowledge of applicable policies, procedures, rules, regulations, federal, state and local laws and ordinances, or ability to obtain such knowledge within first 90 days of employment.

Skill in:
•    Computer skills, including proficiency with Outlook and Word at time of hire, and the ability to learn other software, such as ARMS, as the need arises. 
•    Skills to communicate clearly and effectively in person, over two-way radio and in writing.

Ability to:
•    Ability to verbally communicate clearly and effectively with diverse populations.
•    Ability to deal courteously and firmly with the traveling public, tenants, co-workers and others.
•    Ability to represent the airport in a professional, positive manner and provide exceptional customer service to the traveling public, tenants, co-workers and others.
•    Ability to establish and maintain effective working relationships with other agencies, tenants, employees and the public.
•    Ability to recognize potential threats, and respond quickly and calmly under emergency situations.
•    Ability to act without direct supervision using independent judgment and discretion in emergency situations in accordance with departmental policies, procedures, rules, regulations, laws, and ordinances. 

PHYSICAL REQUIREMENTS:  

this position involves the following work: 50% walking and/or standing, 20% driving, 10% of job is sitting, 2% bending, 1% reaching and 2% kneeling or squatting.  •    Should be able to walk up to three mile and drive up to 25 miles.  Lift up to 25 lbs. for short distances (i.e. - 2 feet), push 35 lbs. 20 feet, and carry 5 lbs. for 100 yards. •    Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time.•    Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks.•    Adequate vision, hearing, and speech required.

GENERAL INFORMATION:

•    Must be able to work assigned shifts, including holidays, unscheduled overtime, and report back to work during emergencies.  •    Shifts are assigned based on an approved bid process and seniority.  No shift can be guaranteed. •    Schedule subject to change and overtime. •    This is an essential position and is subject to mandatory holdover and call-back during emergencies and irregular operations. 

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email [email protected].

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.