KT Pacer

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Description:    

The Aftermarket Project Manager is responsible for developing processes and procedures to support our customers after initial sale. The role will blend technical support and engineering principles to support customers and internal stakeholders in customer service and repair departments.

Position Key Accountabilities:

• Create standard operating procedures for internal and external service technicians and technical support personnel.
• Review data of part usage, technical support request, and other customer feedback to develop areas for improvement.
• Create tools to complete large scale quotes on trailers repairs for customers.
• Lead end of life cycle management with engineering, supply chain, and aftermarket team.
• Work with engineering to make repair and retro part kits.
• Review warranty requests and support disposition.
• Support wet kit process for chassis by specificizing correct equipment to be used.
• Create basic part prints in SolidWorks for repair work as needed.
• Support field issues with technical skills and potential visits for problem solving or training.
• Create key spare parts lists and stocking strategies for customer and service centers based on usage and failure probability.
• Interact with customers in-person and via phone support to ensure customer expectations are met by upholding quality and craftsmanship standards
• Collaborate with customers to ensure on-time delivery, correct costing, and quality of product
• Engage with customers to provide written estimates and quotes for parts & service repairs
• Obtain and apply product and industry specific knowledge for professional development
• Other duties and responsibilities as assigned, travel as required ~ 10%

Desired Qualifications and Experience Levels:

• High School Diploma Required
• Engineering, Technology, or other four-year degree Preferred
• At least 5 years of experience in Customer Service or Service & Repair required
• High degree of mechanical, electrical, and hydraulic aptitude is required
• Strong communication skills – both verbal and written
• Excellent attention to detail is required
• Proficient in Microsoft Excel, Word and Outlook
• Strong desire to drive continuous improvement
• Ability to develop and maintain customer / distributor relationships
• Highly organized and motivated
   

Throughout our company and in all interactions, Kentucky Trailer Associates choose to be:

• Patient, demonstrating self-control
• Kind, giving encouragement and appreciation to others
• Humble, without arrogance or pretense
• Respectful, treating others as important individuals
• Selfless, focusing on the needs of others
• Forgiving, letting go of resentment when wronged
• Honest, free of deception
• Committed, honoring the choices we make

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], and please be sure to include the title and the location of the position for which you are applying.