Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Reservoir Center program is comprised of over 70 non-profit partners that believe collaboration is the key to making progress in the water sector. Xylem is the sole sponsor of the Reservoir Center and makes the facility available to Reservoir Center partners at no cost. The Reservoir Center is used as an event, work, and meeting space, and is designed to bring together thought leaders in a neutral space without barriers, host meaningful events, and positively impact local and global communities through education and community outreach. Xylem is Fortune 500 company committed to solve global water challenges, and its headquarters is co-located in the Reservoir Center. Xylem utilizes the Reservoir Center as overflow space to its headquarters, consistent with its status as a Reservoir Center partner. 

The Meeting and Event Coordinator represents the Reservoir Center by collaborating with partners to understand their space use needs, provide support for event planning, and assist with on-site troubleshooting. They are responsible to proactively ensure that all requirements for an event’s success are conveyed to the on-site support team prior to arrival.  The Meeting and Event Coordinator ensures partner satisfaction by delivering high-quality onsite support in coordination with the facilities and IT team. This position requires full-time, onsite support and must report to the physical location 5 days a week. Some evening work is required. General working hours are 8am to 5pm. The ideal candidate is a successful professional in the hospitality industry who has a strong focus on customer service and experience interacting with corporate executives, government officials, and board members.  

CORE RESPONSBILITIES:  

Receiving, inputting and tracking all requests for Reservoir Center space from both Xylem employees and Reservoir Center partners. Serving as key point of contact for all space use requests and logistics related to using the Reservoir Center. (40%) 

• Manage execution of visitor management and reservation management software and discuss any challenges/needs with Program Manager.  
• Serve as main point of contact for all building space use needs. Maintain and manage the building space use calendar.  
• Maintain strong relations with Reservoir Center partners, Xylem employees and customers and visitors (hereinafter “stakeholders”) and ensure that event specifications are communicated and executed for a successful meeting experience for all visitors. 

Coordinating with stakeholders as well as onsite Facilities and IT team to ensure all needs are met for reservations. (20%) 

• Organize and coordinate event logistics with on-site support team including hospitality, audio-visual and other event-related logistics as required. 
• Create a positive work environment for team members’ success; provide clarity regarding priorities, and ensure compliance in all aspects of the event 
• Assist with the planning, design and production of internal and external meetings 
• Provide clear and accurate information about events to onsite team as well as stakeholders  

Communicating with meeting and event stakeholders (20%) 

• Monitor and enforce event deadline dates and work with stakeholders to release spaces not needed to maximize usage 
• Produce and distribute event agreements and banquet orders to stakeholders and communicate any changes and updated information to on-site support team.  
• Ensure collection of waivers, insurance certificates, and other required paperwork prior to start of event.  
• Cultivate and maintain partnerships with local hotels and restaurants  
• Collaborate with team to resolve facility issues impacting clients.  
• Serve as key ambassador for the space and assist in building the Reservoir Center brand 

Analyzing feedback from stakeholders to improve processes (10%) 

• Manage processes for the analysis of event data, post-event briefings and opportunities  
• Proactively identify performance trends to modify or improve services and processes; provide reporting and metrics as required. 

EDUCATION AND EXPERIENCE:  

• Bachelor’s Degree in Business or related Hospitality disciplines. 
• Minimum of 5 years of corporate experience coordinating meetings and events 
• Experience utilizing meeting and event software for managing reservations, logistics and metrics 
• Ability to collaborate with colleagues across multiple disciplines to ensure successful events.  
• Demonstrated effective relationship-building with stakeholders.  
• Excellent verbal communication skills, including the ability to interact with elected officials, dignitaries and senior corporate management 
• Proven ability to work in a fast-paced, evolving environment, both independently and as part of a team.  

PREFREERED QUALIFICATIONS:  

• Customer Focus:  Successful candidate works to listen to and understand customer’s needs. They identify and anticipate the requirements, expectations and needs of customers. They consistently search for ways to improve customer service. They provide value to customers beyond their expectations. 
• Collaboration and Teamwork:  Successful candidate believes in teamwork. They invite and build upon the ideas and input of others. They facilitate the effective interaction and contribution of coworkers and external partners. They utilize the optimal level of collaboration to accomplish work.  They appropriately involve others in decisions and plans that affect them. 
• Process Improvement:  Successful candidate defines and communicates expectations for quality outcomes. They designate process owners who are accountable for successful execution. They analyze process breakdowns to ensure that lessons are learned. They identify ways to streamline and/or improve efficiency of work. They investigate and adopt best practices and lessons learned from within and outside the organization. They integrate input from stakeholders to prioritize process improvement efforts. 
• Prioritization and Planning:  Successful candidate effectively manages multiple tasks to complete projects. They are organized and efficient, and able to define objectives, sequence, timeline for meeting and events. Maximizes time and resources to overcome obstacles. 
• Results Orientation:  Successful candidate sets high standards of performance for self and others. They put in extra effort and work to accomplish critical tasks. They foster a sense of urgency in others for achieving goals. They hold people accountable for achieving their goals. They take immediate and independent action to resolve issues or problems when they arise. 
• Driving Change: Successful candidate doesn’t accept the status quo – they are continually seeking innovative ways to operate. They drive change, championing new ideas and initiatives and creating environments that support innovation. They encourage new ways of looking at problems, processes, or solutions. They routinely try out new ideas, methods, and technologies.  
• Effective Communication:  Successful candidate effectively conveys their ideas and messages both formally and informally, in speaking and in writing. They deliver clear, concise, accurate, and articulate written and oral messages, supply supporting facts as necessary and are adept at tailoring their communication to their audience. 
• Creating a Positive Work Environment.  They foster a sense of energy, ownership, and personal commitment to the work.   

DAY IN THE LIFE: 

• Based in Washington DC 
• Required to report to location 5 days a week 
• Work hours between 8am to 5pm, with occasional evening hours.   

Salary range:

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.