Posted:
11/13/2025, 12:12:13 AM
Location(s):
Ohio, United States ⋅ Cleveland, Ohio, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Operations & Logistics
To be considered for this role, candidates must be a U.S. citizen.
Provides detailed product and business expertise. Partners with Federal Agencies to translate technical specification to ensure alignment of business requirements with system functionality. Responsible for creating and maintaining relationships through onboarding and production operational readiness related to agency’s implementation of electronic services offered by the US Treasury.
Essential Accountabilities
Consults with agency to formulate a right-fit service recommendation based on agency business needs and capabilities. recommendation.
Assists agencies in reviewing business and product needs, communicates key insights and documents requirements for migrating to a more cost-efficient product solution.
Reviews systems requirements documentation and consults with agencies to ensure technical needs and objectives can be met with available system functionality.
Provides business and product guidance, education, and training throughout onboarding and production operational readiness process.
Coordinates troubleshooting of issues experienced by the agencies during testing.
Communication with parties within and outside their function to assist in collection and validation of information related to projects and/or Treasury Initiatives.
Strategic execution of agency outreach initiatives on behalf of Treasury.
Performs other duties as assigned or requested
Education and Experience
Bachelor’s degree and 3 years of related work experience OR
Two years of college and 5 years of related work experience OR
High school diploma/GED and 7 years of related work experience
Knowledge and Skills Area - Intermediate Level
Treasury Services products to communicate effectively with agencies
US payments system, including ACH, checks, plastic cards and emerging digital payments
Problem-solving
Analytical
Ability to process and move customers through implementation processes.
Performing validation and pre-defined tasks using complex workflows
Work/task planning abilities to set expectations and track workflow to identify gaps and risks
Ability to alternate between a variety of tasks and projects with varied timelines
Assisting with trouble-shooting user questions
Working collaboratively and successfully in a team environment toward common goals
Ability to continuously build and refresh technical expertise with the Treasury Services products to communicate effectively with agencies
Ability to build knowledge of business area.
Following vaguely defined procedures w/ limited oversight.
Consistently makes decisions within reason that affect the work group or department
Building and maintaining professional relationships with stakeholders
Ability to influence positive customer experience
Communication (verbal and written) to lead conference calls and participate in webinars with Treasury and Agencies
Location: Cleveland, OH, Columbus, OH, Cincinnati, OH, or Pittsburgh, PA
The expected starting salary range for the Implementation Specialist is between $79,500 and $109,300 annually. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and market data.
The Cleveland Fed offers benefits to support overall health and financial security. Learn more about our benefits here: https://www.clevelandfed.org/careers
Physical Demands and General Working Conditions
This is not necessarily an exhaustive list of all responsibilities, duties, standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the Federal Reserve Bank of Cleveland reserves the right to revise this or any job description at any time.
Reasonable Accommodation Statement - The Federal Reserve Bank of Cleveland is committed to ensuring that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. To request a reasonable accommodation for any part of the employment process, please send an email to [email protected].
Bank’s Ethics Rules and Drug Testing:
As a condition of employment, Federal Reserve Bank of Cleveland employees must comply with the Bank’s ethics rules which generally prohibit employees, their spouses/domestic partners, and minor children from owning or controlling, directly or indirectly, any debt or equity interest in a depository institution or an affiliate of a depository institution. A "depository institution" means a bank, a trust company, or any institution that accepts deposits, including a bank chartered under the laws of a foreign country. In addition, employees (and their spouses/domestic partners, and minor children) may not own shares of mutual funds, unit investment trusts or ETFs that have a policy, as stated in the prospectus, of concentrating in the financial services industry and that have underlying investments in banks or other depository institutions. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting.
In addition, as a condition of employment, candidates must undergo a background check and will be tested for all controlled substances prohibited by federal law, to include marijuana, prior to hire and for certain safety sensitive positions during employment.
Always verify and apply to jobs on Federal Reserve System Careers or through verified Federal Reserve Bank social media channels
The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.
Website: https://www.federalreserve.gov/
Headquarter Location: Washington, District of Columbia, United States
Employee Count: 1001-5000
Year Founded: 1913
IPO Status: Private
Industries: Banking ⋅ Finance ⋅ Financial Services ⋅ Sharing Economy