Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

UX Researcher Job Description

WHAT YOU’LL DO

At Sprinklr, we strive to serve our users in everything we do. We are seeking a UX Researcher with a passion for understanding user needs and motivations, as well as the ability to empathize with people from all roles, industries and backgrounds. The ideal candidate understands that technology interactions affect our workdays, personal lives and overall happiness. They will be a fearless, enthusiastic advocate for our Sprinklr users by converting their needs and desires into actionable insights and impactful solutions.

As an essential member of our Design team, you will champion the needs of our end users throughout the design and development process. Utilizing advanced research methodologies, you will engage directly with users from leading global brands to gain an in-depth understanding of their daily tasks and ultimate goals. You will collaborate closely with Sprinklr’s exceptional designers, product managers, and engineers to seamlessly translate user insights and feedback into our products. Amid the dynamic environment of software development, your profound knowledge and comprehension of our users will guide us in creating products that are both trusted and loved.

RESPONSIBILITIES:

• Collaborate with designers, product owners/managers, engineers and fellow UX Researchers to prioritize research needs and opportunities
• Host and facilitate qualitative research sessions with Sprinklr’s rich user base, including all role levels, industries and geographical regions
• Develop a strong understanding of Sprinklr user personas, workflows and behaviour to represent users throughout the design process
• Analyze and distill user feedback into actionable insights to inform product and design decisions
• Identify, implement and iterate new research methodologies and processes as Sprinklr’s UX Research operations continue to evolve

QUALIFICATIONS:

• Bachelor’s Degree in Psychology, Sociology, Human-Computer Interaction, Information Science, Design or related field
• 3+ years in UX Research/Design or relevant industry experience
• In-depth knowledge of UX Research and Design principles and application
• Exceptional written and verbal communication skills, including experience corresponding with senior stakeholders and high-profile customers
• Preference for working in fast-paced, ambiguous environments with high autonomy
• Curious, empathetic mindset, including intuition to ask effective questions and receive actionable feedback

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.