Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft 365, Cloud Infrastructure
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Must have Skills : Microsoft 365;O365 Good to Have Skills : Microsoft Exchange, Microsoft Exchange Unified Messaging, Microsoft Exchange Online Key Responsibilities : 1. Administer and manage Office 365 services including Exchange Online, SharePoint Online, OneDrive for Business, Teams, and other O365 applications. Configure and maintain O365 security settings and compliance policies. 2. Work as an SME and help the team on technical issues 3. Regular Interaction with client and provide summary/report of issues and achievements 4. Ensure zero surprise escalations from client The Lead needs to ensure local management is aware of any potential escalations 5. Assist in Tier 2/3 support activities for production operations of office 365 6. Lead technical projects through design, build, test and deploy phases 7. Ensure that any scheduled downtime on production server is logged prior to the downtime Technical Experience : 1Should have 6 to 8 years in managing large Exchange Online and Azure Active Directory environment 2Must needed Tools: Office 365 and Azure AD 3Work with third-party vendors / professional services and in-house developers as necessary 4Well versed with security aspects and maintain system security as per industry standards 5.Monitor and manage O365 service health and performance. 6.Provide technical support and troubleshooting for O365-related issues. 7.Assist with the migration of on-premises systems and data to Office 365. 8.Develop and maintain documentation for O365 configurations, procedures, and policies. Professional Attributes : 1Should have experience in team management2Review and recommend improvements within existing technical environment3Strong ITIL Process knowledge4Strong analytical, troubleshooting and problem-solving skills5Work in shifts 24x7 and out of hours evenings, nights, weekends, and public holidays Educational Qualification: Higher Level Qualification in a technical subject is desirable Additional Info : Exchange Online, Exchange On-Prem, O365 are required skills Bachelor's degree or Equivalent. ITIL V3 Certified MD 900;102 Certified.

15 years full time education

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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