Gate Gourmet, a Gategroup company, is the world’s largest independent provider of catering and provisioning services for airlines and railroads.  We serve more than 200 million meals a year to our 250-plus customers at more than 100 airport locations around the globe. 

Position Summary:

• Service on board retail Hand Held Devices (HHD’s) and related supplies and equipment on board each aircraft
• Follow and adjust daily work assignment in response to changes in requirements.
• Self-Manage and complete all assigned tasks in a timely manner.
• Complete work assignment for asset tracking, repairs follow up.
• Update the Asset tracking system and document all issues according to protocol
• Prepare equipment / supplies for next shift operation.
• Coordinate service efforts with Gate Gourmet and Customers via phone, email, and/or in person
• Assist with repairs processing, supplies ordering, device testing.

Essential Duties and Responsibilities:

• Computer knowledge of the web based data applications, MS Word, Excel
• Communicates effectively and professionally in English, both orally and written
• Able to work independently, responsibly, and take initiative
• Able to prioritize and manage time effectively
• Able to organize work to ensure full proficiency and productivity
• Flexible and able to adapt to change
• Able to handle a high volume of work and maintain confidentiality
• Able to work in an environment that encourages and fosters teamwork, participation, creativity, openness, honesty and mutual respect

Education:

• High School diploma or equivalent

Work Experience:

• Minimum 2 years previous experience in a related field
• Has front line customer experience

Job Skills:

• Current Drivers abstract.
• Professional attitude & commitment.
• Frequent heavy lifting.
• Pass pre-employment road & written test.
• Must be able to obtain Airport security clearance.
• Must be able to obtain Airport vehicle operators permit.
• Flexibility with scheduling, morning or afternoon shift rotation, includes weekends and holidays

Communication Skills:

• Strong verbal and written communication skills, as well as ability to deal effectively with all levels of internal and external customers
• Must be able to pass a communication test

Certificates, Licenses and Registrations:

• Valid class “G” license.
• Clean driver's abstract
• DA/AVOP required
• Purple RAIC required

Travel:

• None  

Environmental Requirements:

• Capable of working in ranging temperatures both inside and outside of the facility

Organization Structure

• Direct Line Manager (Title): Mgr, Retail Tech Ops
• Dotted Line Manager (Title, if applicable): 
• Number of Direct Reports: 0
• Number of Dotted Line Reports: 0
• Estimated Total Size of Team: varies

Demonstrated Competencies to be Successful in the Position:

• Thinking - Information search and analysis, problem resolution skills
• Engaging - understanding others, team leadership, developing people
• Inspiring - influencing and building relationships, motivating and inspiring, communicating effectively
• Achieving - delivering business results under pressure, championing performance improvement, customer focus

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Candidates will be required to go through a criminal background check.

gategroup is an equal opportunity employer committed to workforce diversity.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or other ground under applicable law.

Gate Gourmet Canada Inc. is pleased to accommodate applicants who have a disability up to the point of undue hardship during the recruitment, assessment and selection process. Please inform our Recruitment Team if you require a disability-related accommodation to participate in the recruitment process.