Job Title

Customer Order Specialist

Job Description

Customer Order Specialist

As a Customer Order Specialist you are responsible for ensuring day-to-day accurate processing of orders, change orders, according to a set of KPIs such as Timely Customer Order Confirmation, to provide excellent customer service.

Your role:

• Ensure strict compliance with the Global Booking Policy while reviewing all booking requests and all types of sales orders from order intake recognition.
• Maintain excellent stakeholder management, working closely with the sales team to provide efficient and satisfactory service, ensuring timely and accurate order booking within the SLA of 48 hours.
• Coordinate and execute weekly meetings with the sales team to ensure a clear understanding of their respective actions and receive updated status on non-bookable orders.
• Follow up with different internal departments responsible for providing documentation or completing pending actions required for final order booking.
• Facilitate communication and collaboration among different areas to overcome internal and external obstacles affecting order creation

You're the right fit if:

• You have a High School Diploma, Vocational Education or Bachelor's Degree in Business Administration, Supply Chain, Logistics or equivalent.
• You have 1+ years of experience with Vocational Education in areas such as Order Management, Logistics, Process Improvement, Business Administration or equivalent OR no prior experience with Bachelor's Degree.
• You are knowledgeable in SAP EDI or an equivalent ERP systems and MS Office Suite.
• You are a customer-focused professional with attention to detail and innovative problem-solving skills. You excel at meeting tight deadlines, resolving escalated issues, and are forward-thinking with strong organizational abilities. You can work effectively both independently and as part of a team.
• Advanced knowledge of English language, french is a plus.
• May be required to work overtime, based on business &/or departmental needs.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company’s facilities.

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody, everywhere, has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.