We are looking for a Customer Happiness Associate who will:

• Have experience in Fintech companies.
• Help solve escalated issues through different channels.
• Troubleshoot-investigate-and-create detailed notes in the admin system.
• Provide follow-up calls to customers to troubleshoot issues as necessary.
• Create opportunities and options for customers interested in canceling/returning orders.
• 2+ years working as a Customer Success agent / Customer Representative.
• Previous experience managing  B2B clients.
• Intermediate English - Professional proficiency (preferred).
• Patient pays attention to detail, a great communicator.
• Propose ideas and solutions based on customers' claims.
• Office / Google Drive (Advanced).
• CSS e.g: Zendesk or similar (Advanced).
• CRM e.g: Hubspot or similar (Intermediate).
• High level of quality and excellence in service, strong focus on understanding customer needs and solving with the highest levels of quality.
• Multitasker, ability to handle several tickets at the same time.

#LI-Hybrid