Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Performance Bonus

• Global network of industry experts

• Extensive training resources

Job Description:

We’re looking for a AML Alerts Review Team Leader (L5) to join our team at MBPS. In this role, you will manage and coordinate the team's daily operations by prioritizing alerts and cases according to their due dates. This role also handles AML complex alerts and acts as the team's point of contact for inquiries from analysts, identifying, troubleshooting, and resolving day-to-day operational issues. Having strong leadership skills and support the manager and tower lead in executing strategic initiatives of ICS.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

Leadership:

• Coordinate resources and set daily priorities to meet operational objectives.

• Serve as a process expert and handle escalations in a timely manner.

• Review, collect, and summarize quality control and business reports monthly.

• Provide performance coaching for team members.

• Train new hires and prepare process documentation.

• Conduct or assist with timely and constructive performance evaluations.

• Collaborate with leaders and managers to ensure talent development of team members and enhance team engagement through the execution of ICS initiatives.

• Present baseline review of the team’s process for Business Unit to discuss key opportunities and recommendation.

Individual Contributor:

• Handle complex daily AML Alerts, Transaction Monitoring, Name Scanning and AML data admin task.

• Act as the team's backup for handling daily alerts.

• Review Case Management for MBC DOT Fraud Cases and alert creation of STR (Suspicious Transaction Report).

• Investigate Incoming Foreign wire transfers and Third-party payment on a weekly basis to know the country conducting the transaction and relationship and source of funds for third party payor.

• Assist in the preparation of reports for regulatory bodies and internal stakeholders; example reports include Large Cash Transaction Reports, Electronic Funds Transfer Reports and Suspicious Transfer Reports.

• Ensure accurate case management and record keeping protocols are maintained with regards to regulatory filing requirements.

Required Qualifications:

• Minimum 2 years of relevant experience in Leadership role and has compliance background.

• For internal candidates: Should not have any attendance issues or disciplinary action and consistent in meeting/exceeding metrics and job requirement in the past 12 months.

• Bachelor’s degree in Accounting, Legal, Finance, Business, or related fields

• Technologically savvy with the ability to navigate multiple systems and proficiency in using Microsoft Office tools (Word, Excel, and PowerPoint).

• Strong oral and written communication skills for conveying complex issues and circumstances to all levels of staff and management.

Preferred Qualifications:

• Work experience in finance or insurance operations is preferred but not required.  

• Ability to work independently and efficiently in a team-oriented, high-demand, and fast-paced environment.

• Proactive individual with a demonstrated ability to meet deadlines and exceptional attention to detail.

• Strong problem-solving and decision-making skills.

• Excellent relationship and client management skills.

• Professional attitude and client service orientation; collaborative and results oriented.

• Participation in the creation and implementation of business improvement initiatives.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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