Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

JR55978 Sr. Manager: Client SBU Technical Customer Management

As Senior Manager of client SSD TCM, you will Lead TCM team to provide best-in-class customer qualification experience for Micron’s client SSDs. Being the primary qualification interface between the customer and engineering, while developing a long-term relationship with the customer to support streamlined communication and qualification efforts that facilitate products being qualified with maximum efficiency. Proactively define customer qualification requirements and processes to shape a qualification plan that ensures speed and success. Define and own success metrics and drive execution internally and externally.

Roles and Responsibilities:

·       Act as the primary contact to communicate customer qualification requirements and status to management, sales, and development teams. Align customer qual plan with product ramp plan

·       Work closely with sales and BDM to prioritize the qual, required platform assignments to enable ramp of the new product. Define and implement customer qualification plans and schedules at targeted customers and their OEM/ODM partners.

·       Build trusting customer relationships to ensure all specification, test, documentation, and sample requirements to meet customer expectations

·       Drive customer configuration management process

·       Running customer partner concerns by driving priorities on issue resolution, closure and corrective action

·       Drive customer change management process and resolution with Micron design teams

·       Support the customer account team strategy throughout the life of the qualified program, including post-release qualification support

·       Educate Micron development and validation teams on the customer qualification process as well as the critical customer requirements

Qualifications:

·        Minimum 10+ years of SSD storage or related high-tech experience including interaction with sales, customers, engineers

·        Over 3 years of experience managing a team

·        Prior experience working in product development teams

·        Prior or current working experience with Client OEM/ODMs

·        Show ability to negotiate with customer and internal engineering teams.

·        Requires knowledge of OEM product qualification processes and a broad-based understanding of the storage industry.

·        Demonstrated project management skills, executive presentation abilities and customer relationship management experience are key requirements

·        A strong, driven personality who can work as an advocate for the customer within the design team

·        Demonstrated intuition for business to understand and communicate customer impacts and trade offs.

·        Able to relay technical information to and from the customer verbally and in writing at a professional level

·        Good written and verbal communication in English and Mandarin required

Education:

·        Degree or equivalent experience in a technical field

 

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.

To learn more, please visit micron.com/careers

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

To request assistance with the application process and/or for reasonable accommodations, please contact at [email protected].

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.