Posted:
9/23/2024, 1:08:37 PM
Location(s):
Ho Chi Minh City, Vietnam
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
People & HR
Workplace Type:
On-site
RMIT University Commitment
RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold to the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.
Why RMIT University Vietnam?
RMIT Vietnam is committed to excellence, innovation, and social responsibility. We welcome applications from qualified and passionate individuals who share our values and vision. RMIT University has a global reputation and ranks 140th globally and 11th in Australia in QS World University Rankings 2024. To learn more about our rankings, please check out our latest facts and figures here Reputation and rankings - RMIT University
RMIT Vietnam has been honoured with the respectable HR Asia Award as Top Employer To Work For in Asia. To find out more about RMIT Vietnam and our current vacancies, please visit our website: https://www.rmit.edu.vn/careers
Your role
Student Administration Officers are responsible for utilising the systems and processes involved in administering all aspects of students’ enrolment from first enrolment to graduation. This includes but is not limited to processing student enrolments and enrolment variations, coordinating charges and issuing tuition fees, supporting insurance and visa applications, and supporting student examinations and graduations. This position will be responsible for resolving student administration issues as well as all associated tasks that fall under RMIT Vietnam’s policy and procedural framework.
Report to: Senior Coordinator, Student Administration
Key Accountabilities
Manage data entry, student records and administration in both Vietnam and Melbourne systems:
Ensure the data entry and checking of student information are at a high level of accuracy
Assure all documentation collected relating to students is complete, accurate and unambiguous and is managed to ensure confidentiality and privacy.
Collect and analyse data on student administration operations and provide input for the purposes of quality and process improvement.
Administer student administration processes, including but not limited to Enrolment, Billing processes, student visa, exams and graduations:
Responsible for assigned student administration processes concerning maintaining student enrolments throughout the student lifecycle. This includes processing enrolments, enrolment variations, other forms, and billing.
Support the coordination of events including examinations and graduations.
Liaise with local authorities to assist student insurance and visa processes.
Process documentation and training:
Maintain a working knowledge of student administration policy and processes. Ensure SA process – operational guidelines are up to date.
Solve complex procedural and client service issues and provide policy and procedural advice to other members of the Student Administration department and RMIT Connect.
Contribute to training and student experience improving sessions with key stakeholders across the university.
Team administration & communication:
Maintain frequent and effective communication with Student Admissions Coordinators, Student Advisors (within the RMIT Connect), Student Recruitment and Schools to ensure student records, enrolments, and other student lifecycle tasks are processed efficiently and with minimal errors.
Ensure regular maintenance of content for Student Administration related information and forms on the University website for student use.
Support team administration and logistics for team meetings, travelling, payment process and engage in other activities as required.
Manage student and stakeholder expectations to make sure tasks are delivered effectively and meet deadlines.
Key Selection Criteria
Bachelor's degree in business administration or relevant discipline with equivalent work experience.
Minimum 3 years of experience in administrative systems and processes.
Demonstrated experience in a complex customer service environment.
Skilled in the use of Microsoft Word, Excel, Outlook, and PowerPoint.
Keen attention to detail and accuracy when inputting data and managing information.
Ability to work independently with minimal supervision and as part of a team.
Demonstrated ability in effective communicating with people at all levels and areas including students, academic staff, and management, as well as with people in industry and local authorities.
Willingness to take ownership and full responsibility of key projects assigned by direct supervisor
Possess a student-centred mindset with positive attitude towards teamwork and personal achievement.
Other Information
Contract duration: 08 months
Highly competitive gross salary
Annual leave: 1 day per working month
Personal Accident Insurance 24/7
Free use of onsite sports and fitness facilities
Library on campus and online - access to RMIT Australia online library
English Proficiency
English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS General 5.5 (or equivalent Linguaskill 150).
To be eligible for this position you must be a Vietnamese citizen. Applications received from non-Vietnamese candidates will not be considered.
To Apply
Please submit your CV and cover letter addressing your suitability for this position by clicking on the ‘Apply’ link below
RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community. As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.
Website: https://rmit.edu.au/
Headquarter Location: Melbourne, Victoria, Australia
Year Founded: 1996
Industries: Education ⋅ Higher Education