• Challenge yourself to work in a fast paced, innovative business
• Together we’ll achieve tangible outcomes that will drive business performance
• Permanent role based at our Corporate Campus in Mascot

Qantas loyalty is an innovative, data-led business with digital assets. We’ve got multiple opportunities for top tier Agile Business Analysts to work closely with Product Managers in our Delivery teams. We won’t settle for anything less than the best outcome. We’re a high performing team, and we each have the opportunity to add value and make an impact on the business.

As a Senior Agile Business Analyst, you’ll be responsible for driving the business strategy of the General Insurance business and translating these strategies into IT and product initiatives, analysing customer business strategies and plans, processes and practices as well as industry trends and make recommendations in quantifiable terms on where IT/product changes could produce benefits such as reduction in unit cost of operation, enhanced productivity and improved decisions.

With a thorough understanding of business vision and context, the Senior Agile Business Analyst transforms customer and business problems into solutions, and validates the feasibility of the strategic objectives of the Product Owner/Squad Lead. In addition, you will be responsible for identifying and defining improvements to features, customer and user journey mapping, gathering information to make decisions, ensures quality assurance / test solutions and effectively communicates in detail how features and processes work to ensure successful implementation from a change management perspective.

You’ll have –

• 5+ years’ experience as a Business Analyst and a passion for an agile way of working
• Experience working as an Agile Business Analyst in an Insurance, Banking, Loyalty or Aviation Digital domain is preferred
• Strong understanding and use of modern frameworks and their methodologies, including Scrum, Kanban, lean, design thinking, human-centred design, multivariate testing, continuous improvement, test automation and others
• Expert understanding of the Agile framework -including the definition of Epics, user stories, tasks and acceptance criteria
• Expert user in collaboration tools such as JIRA and Confluence, etc to document and manage stories and other documentation
• Expert in comparing data sets to deduce accurate insights
• Proven track record in communicating requirements both verbally and through user stories, with logical and clear acceptance criteria, that are easily understood by developers, testers and stakeholders
• Robust stakeholder (incl senior) engagement and management skills (day-to-day interpersonal, structured workshops, etc.)
• Leads facilitating workshops, presenting at showcases, leading customer and servicing  journey walkthroughs and quality reviews with stakeholders of varying seniority
• Has well rounded technology digital knowledge; application, infrastructure, mobile, UI and UX
• Expert in domain-specific processes and can manage customer expectations
• Lead the solving of strategic problems that have a high complexity
• Excellent attention to detail
• Proven ability to meet goals and deadlines
• Works with a high degree of autonomy

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel:

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Be a part of something special and play your part in the Qantas story – apply today!

Applications Close: 3 September 2024

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.