The Modern Workplace Specialist role reports to the Service Desk & Workplace Lead and is responsible for modernising and evolving our end user computing & Workplace services, ensuring they are secure, performant, and consumed in a frictionless way.

In this role you will have the opportunity to be the subject matter expert and mentor to other members of the team in all things EUC & Workplace related.

Key Responsibilities;

• Manage & maintain Mobile Device Management platforms including Microsoft Intune & Apple Business Manager.

• Build, develop and operate Modern Workplace services within the Microsoft platform – Outlook, Teams including AV devices, SharePoint.

• Implement timely & effective patching solutions to remediate laptop, AVD & mobile device vulnerabilities using Microsoft & Qualys applications through regular weekly and monthly update cycles.

• Develop & maintain SOE / Windows 10/11 operating environments to align with modern standards, contributing to how we evolve SOE builds & deployments using Autopilot.

• Oversee the entire lifecycle of OS updates, ensuring compatibility, stability, and security of all user endpoints.

• Oversee application packaging & deployment using Intune.

• Collaborate with other operational teams to support end users and the modern workplace platform, resolving service requests & incident escalations as necessary.

• Administer the Microsoft AVD environment, supporting high demand project teams.

Qualifications

• Diploma in Technology or equivalent

• Relevant industry certification such as MS Intune

Experiences

• Experience in a multi discipline IT Support environment

• End user computing experience, supporting windows laptops, Samsung and iPhone mobile devices, printers.

• MS Intune & mobile device management advanced level.

• Experience within a Service Desk environment using an ITIL based ticketing system, preferably ServiceNow.

• Identifying, managing and remediating threats & vulnerabilities.

• The ability to focus on and meet key Service Level targets.

• An understanding of ITIL concepts and modern workplace service delivery concepts.

• Advanced skills in process development and workflow management.

• Proficient in time & priority management.

• Ability to perform in a multi skilled role, assisting other technical team members to be successful in alignment with shared company values.

Our Principles

Do what’s right​
We have good intent and we do the right thing

Bold and courageous​
We challenge, evolve and innovate for sustained success

Own it and deliver​
We’re accountable

Win together​
We collaborate and encourage each other to thrive

Celebrate success​
We appreciate and celebrate our achievements

How to apply

Select the 'Apply' button above to send your resume through to the Talent Acquisition team.

Angle Auto Finance is committed to attracting, retaining and strengthening the performance of a diverse, equitable and inclusive workforce. It is our commitment to ensure equal employment opportunities without discrimination or exclusion on the basis of cultural heritage, colour, religion, citizenship status, age, sex, sexual orientation, gender identity, or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information or any other basis protected by law.