Commercial Associate Co-op - January 2025

Program Dates: January 6th, 2025 - June 20th, 2025

*This is a Boston based opportunity with a 4 day in office expectation

Who We Are:

Wayfair’s Commercial organization delivers on Wayfair’s promise to help everyone anywhere create their feeling of home through building an unparalleled selection, driving tangible value, and ensuring a seamless customer experience. This team builds strong relationships with suppliers to provide true partnership in helping customers create a space that reflects who they are and what they need. They attract, grow, and retain Wayfair’s customer base through innovative marketing strategies. This team curates and refines product collections to enhance and optimize the shopping journey. The Commercial team also offers outstanding support to meet customers where they are through home services, financing options, and direct sales interactions. As a Co-op, you’ll develop and execute strategies that generate competitive advantage for Wayfair, and the results of your findings will improve the end-to-end supplier and customer experience.

What You’ll Do: 

• Contribute to business-critical projects and initiatives including creating a final presentation of findings and recommendations to your broader team and stakeholders
• Analyze data, trends, and use resources to improve the quality of our product catalog in order to increase customer satisfaction, trust, and site conversion rates; researching categories and vendors to build out selection
• Partner with cross-functional teams to advance your category project(s) through merchandising, promotions, marketing, on-trend product selection, effective pricing and profitability, and operational excellence
• Assist with the management of supplier relationships and support negotiation strategies to help push towards a best-in-class customer experience
• Leverage data to analyze the competitive environment, report on performance trends, and develop business cases for strategic initiatives
• Manage communication with internal and external stakeholders

What You Need:

Basic Qualifications:

• Current Sophomore, Junior, or Senior student pursuing an undergraduate degree in a relevant discipline with a 3.0 GPA minimum
• Must be returning to the course of study following completion of the Co-op
• Ability to commit to working 40 hours/week (9am-5pm, Monday-Friday) from January 6 to June 20, 2025 in our Boston office
• You must be authorized to work in the United States without visa sponsorship by Wayfair now or in the future

Preferred Qualifications:

• Data and process-oriented, comfortable learning data analysis tools
• Excellent communication skills, both written and verbal
• A desire to win and steer collaboration cross functionally
• Passionate about the customer with an interest in understanding and driving user behavior
• Demonstrated ability to thrive as part of a team or individually
• An entrepreneurial spirit and mindset
• Comfortable in a fast-paced, dynamic environment
• Experience in Excel is a plus

Possible Team Placements Include:

B2B

Wayfair Professional (aka Wayfair B2B) is an industry leading business to business sales organization dedicated to help businesses make good spaces great. Wayfair Professional is the ‘gated’ experience of Wayfair dedicated to all business customers. We organize our customer base and corresponding offering (site and sales) into 7 industry verticals, prioritizing our Interior Design, Commercial Office and Contractor experiences. We are on a journey to being a $5B+ business by 2025 (+30% YoY growth), with over a $300B opportunity to cover across North America and Europe over the subsequent 10 years.

Catalog Merchandising

The Global Merchandising organization is responsible for building and maintaining Wayfair’s e-commerce catalog of over 24 million+ products. The organization consists of multiple teams who each play a crucial role in defining and executing on best-in-class merchandising. The Global Operations Platform teams guide the management of our enormous product catalog and provide suppliers with tools to continually expand our product assortment. The Merch teams drive product discovery, consideration and purchase on all of our stores and marketing channels by ensuring customers have complete, accurate and relevant product information, and removing friction for suppliers to provide it. The Data Integrations & Analytics teams leverage Big Data to optimize internal merchandising processes. Together, these teams deliver on key merchandising goals. 

Category Management

The Category Management team drives strategy for Wayfair’s largest product categories through tight internal and external partnership. We serve as ambassadors of the product categories we manage. We are at the forefront as Wayfair redefines the supplier experience as a platform, giving suppliers more data, more transparency, and more control while retaining the high-touch elements that make working with Wayfair exceptional. Internally, we leverage a diverse set of cross-functional partners to execute our strategic vision. In a role on the Category Management team, you will be expected to define overarching goals and strategy within your category, problem-solve, articulate and execute against tactical plans, and manage key business metrics. Members of the team must be able to expertly negotiate internally and externally, while also being effective project managers.

Creative Operations

Creative Operations aims to bridge the gap between creative work and business objectives, allowing organizations to produce high-quality creative content more efficiently and at scale. Specifically, the org focusing on account management, project planning and creative resourcing across our family of brands.

Marketing

Our Marketing team drives growth for Wayfair on every major advertising platform. We aren’t your standard marketers: we own the strategy, analytics, and operations for our portfolio of cutting-edge digital and offline marketing channels. We utilize big data to acquire high-potential customers and engage them to come back again and again. We drive profitable top line revenue by investing marketing dollars where they will provide the greatest return for the business and leverage our understanding of the customer to inform the overall business strategy. We frequently collaborate with Creative, Marketing Technology, Data Science, Category Management, Merchandising, and other internal and external partners.

Perigold 

Perigold is Wayfair’s newest brand, targeting the luxury home market. We are focused on providing an unparalleled assortment of luxury home goods through an elevated online shopping experience for our customers. We do this by connecting the best brands with our luxury customers while working on product curation, brand marketing and storytelling, building a best-in-class site experience, and providing best-in-class service and delivery. We serve as ambassadors for the categories we manage by identifying and solving unique customer and supplier challenges. Internally we partner with various teams including Profit Management, Merchandising, Partner Operations, Marketing, Brand and Curated Merchandising and Promotions to bring the Perigold vision to life.

Physical Retail

The Physical Retail team aspires to be the first and favorite destination for anything home. We are building a retail platform that supports our expansion into physical retail across Wayfair and our family of brands (AllModern, Joss & Main, Birch Lane, Perigold). We want to inspire our customers to find their “just right” solutions—providing support and empowerment in an experience they can make their own.

Supplier Inventory Management

On the Supplier Inventory Management team, we partner with thousands of suppliers to maximize customers’ experience. This means driving speed and availability through supplier inventory and positioning strategies, leveraging both Wayfair’s fulfillment services (CastleGate) as well as suppliers’ existing supply chains. On this team, you'll have a "COO" mindset, and be responsible for individual supplier and category inventory strategy, including integrating with Wayfair's e-comm and physical retail.

Wayfair Co-op Program Overview:

Based in Wayfair’s Boston headquarters, our co-op program is a six-month, full-time, paid program that runs twice annually in January to June and July to December. Through the co-op program, students have the opportunity to gain impactful professional experience in their major or career field of interest by fully integrating with Wayfair business units. In addition to exciting project work, Wayfair co-ops have the opportunity to build their professional networks, take advantage of training offerings, and attend social events throughout the program.

Wayfair's In-Office Policy:

All Boston-based interns, co-ops, and corporate employees will be in office in a hybrid capacity. Employees will work in the office on Monday, Tuesday, Wednesday, and Thursday, and work remotely Friday.