Role Specific Information

Job Description

About the Role

As Loss Prevention Service Specialist, you will engage customers, promote customer service and provide deterrence to theft. You will be highly visible, spend most of your time at the store entrance and other key departments and work to raise shortage awareness among store associates.

What You’ll Do

• Work to promote customer service in the store by greeting and supporting customer needs

• Promote a neat and clean store appearance at the entrance

• Conduct associate package checks

• Conduct building and physical security inspections to minimize exposure to loss

• Promote a safe environment for associates and customers and respond to emergencies

• Supports CCTV surveillance with other Loss Prevention associates as necessary

• Build partnerships with store and law enforcement

• Additional tasks may be assigned

What Skills You Have

Required

• Strong communication and interpersonal skills

• Excellent collaboration skills 

• High ethical standards and adherence to Kohl's policies and procedures

Preferred

• Experience in a customer service environment

• Prior experience in retail loss prevention, security or law enforcement 

 

Essential Functions

The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description from time to time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

• Ability to perform the accountabilities listed in the “What You’ll Do” Section.

• Ability to comply with dress code requirements.

• Basic math and reading skills, legible handwriting, and basic computer operation.

• Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company.

• Ability to satisfactorily complete company training programs.

• Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.

• Perform work in accordance with the Physical Requirements section.

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Physical/Cognitive Requirements 

• Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.

• Ability to stand/walk for the duration of a scheduled shift (at least 8 hours).

• Ability to visually verify information and locate and inspect merchandise.

• Ability to comply with health and safety standards.

Pay Starts At: $15.00