About the role

The Flex Consumer Protection Team is seeking a highly analytical and strategic person to ensure that we deliver an excellent experience across all touchpoints of the customer journey. Working closely with Strategy & Operations, Analytics, Data Science, and customer-impacting departments such as Product and Customer Success, this role will identify and quantify customer experience insights and pain points, collaborate on developing solutions, and assist in building the system by which we prevent new pain points from emerging in the future. The ideal candidate must have a passion for customer impact, robust analytical toolkit, strong collaboration skills, and the tenacity to solve problems and drive prioritization through uncertainty.

This is a hybrid position with on-site expectations of 3 days per week in our New York Headquarters. For candidates outside of the NY/NJ area, you may be eligible for our relocation assistance program.

What you’ll do

• Build a high-quality insights engine for our customer-impacting teams, using your business knowledge and analytical skills to isolate the signal from the noise.
• Partner with the head of the Consumer Protection Team to set strategy and translate it into tangible near-term goals and frameworks that ensure tight execution.
• Work with Product Managers and other functional leads to ensure we are effectively prioritizing customer experience priorities across the business.
• Collaborate with Analytics and Data Science to iterate quickly on new hypotheses, and build the longer-term infrastructure we need wherever key insights are found.
• Manage across a full portfolio of projects, proactively and continuously prioritizing as business needs shift.
• Distill progress into executive-level reports, facilitating reviews to ensure the right strategic conversations are had.

Key qualifications

• 3-5 years of relevant work experience (e.g., management consulting, product, multi-hat start-up role)
• Direct work with a high-growth tech/fintech company preferred
• Entrepreneurial - finds the messiness of 0-to-1 building exhilarating
• Well honed interpersonal skills; able to drive results through others without compromising relationships and rapport
• Ability to thrive in a fast-paced environment
• Strong bias for action
• Obsessive attention to detail; high bar for your own work product
• Superior communication skills (e.g., memos, verbal presentations)
• Fluent in data tools like Tableau, Microsoft Power BI, or Sigma
• SQL proficiency preferred, but not required

The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks. For working locations in NY/NJ/CA, the base salary pay range will be $150,000 - $161,000.