Customer Care Specialist

Posted:
12/11/2024, 3:58:35 PM

Location(s):
Melbourne, Victoria, Australia ⋅ Victoria, Australia

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Workplace Type:
Hybrid

We are currently recruiting Casual positions for our Customer Care Specialist role.


Do Work that Matters 

As a Customer Service Representative within our contact centre, you’ll be the friendly voice our customers hear when the contact us. You will assist customers manage their day-to-day banking across a range of products and empathetically provide extra care to customers facing challenges meeting financial commitments. You will work across a diverse breadth of enquiries, including:

  • Concierge and welcome calls
  • Missed payments and early-intervention collections
  • Simple customer service enquiries

 

See Yourself in our Team 

Casual positions are available, with hours spanning across 7 days a week, from Monday to Sunday, 8am to 8pm.

This is a hybrid position giving you the flexibility to work from home and the office.

 

We’re Interested in hearing from people who 

  • Genuinely care about the experience of customers 
  • Have excellent communication skills 
  • Have the ability to navigate new technology and computer systems 
  • Are naturally curious, resilient, empathetic and adaptable
  • Have aspirations to grow their career with us 

If this sounds like you Apply today!

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 14/12/2024

Commonwealth Bank Australia

Website: https://commbank.com.au/

Headquarter Location: Sydney, New South Wales, Australia

Employee Count: 10001+

Year Founded: 1911

Last Funding Type: Post-IPO Debt

Industries: Banking ⋅ Finance ⋅ Financial Services ⋅ Wealth Management