Collections Analyst

Location: Manila, Philippines

 

Job Responsibilities:

• Monitor portfolio of accounts, ensuring timely follow-up on outstanding invoices
• Send reminders and collections notices on past due invoices
• Recommend deactivations for past due accounts and/or work stoppage

on past due implementations

• Drive resolution of disputes including tax, POs, billing and other issues,

while monitoring trends of disputes

• AR refund requests
• Escalate payment plan requests to Senior or above in accordance with

department policy

• Maintain customer records including contacts, payment trends, and

payment runs

• Log daily collections activity
• Reconcile customer accounts
• Escalate bankruptcy filings to lead and manager
• Collaborate with internal and external representatives to address issues
• Build and maintain relationships with internal parties
• Internal projects, as required

Qualifications:

• 3+ years of experience in Collections, with a majority in the Technology Industry
• Experience in the tech and SaaS experience (highly preferred)
• Strong problem-solving skills, high level of curiosity, find solutions and deliver

results

• Solid experience with key financial tools and ERP systems (NetSuite preferred)

as well as Microsoft Office skills including Excel and PowerPoint

• Bachelor's Degree or equivalent work experience