Job role description:

The EUC Desktop Support must be effective at working with business partners who are/have experienced less than ideal circumstances during the course of their day interacting with technology.  The candidate must be able to flourish in a high-stress environment and endeavor to make said environment fun, disciplined, and rewarding.  Be the face of the IT department and work with those inside and outside the department in a clear, convincing, and organized manner.    Handle each situation in a manner that is appropriate to the business partner while recognizing and catering to their varied expectations independent of the situation.   Take clear and concise notes of issues and present them in a manner that varied teams will be able to understand.  Demonstrate considerable knowledge of computer systems and techniques. Individuals will also perform technical work providing support for the operation of computer systems, operating systems, hardware configurations, and network connections. Incumbents in this position are expected to perform assignments with a high degree of independent action and may provide some instruction or assistance to entry-level technicians. Responsibilities of the position include working under direct supervision.

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Manage time efficiently and be available during off-hours emergencies.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, and orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.

Requirements:

• Bachelor’s degree in computer science or computer engineering field.
• Requires at least 3 to 5 years of experience in the field or a related area.
• Experience with Microsoft Windows 11/10.
• Knowledge of Apple MacBook iOS MDM(JAMF).
• Knowledge of Intune MDM, MAM configuration, and scripting.
• Manage corporate Mobile Phones with different vendors.
• Experience with installing Microsoft O365 and other desktop software on Windows laptops.
• Experience with troubleshooting issues with Microsoft products like Outlook, Office 365, etc.
• Active Directory and laptop imaging MDT experience preferred.
• Strong interpersonal skills and ability to troubleshoot common issues on user laptops related to software upgrades, installs, etc.
• US Citizenship Required

Additional Skills:

• Familiar with a variety of field’s concepts, practices, and procedures.
• A+ PC Technician, CompTIA Certified (Preferred)
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of complicated tasks.
• Works under general supervision.
• A certain degree of creativity and latitude is required.
• Preferred Batch file and PowerShell scripting
• Knowledge of Microsoft security and software updates, desktop patching, and 3rd party software upgrades using various tools such as SCCM, WSUS, or other tools.