Provide service to clients in their daily operation of TTS Cash management products and solutions, providing service through different online contact channels or subsequent follow-up of investigations, until their resolution and response to the client.

Responsibilities:

• Provide electronic banking support and advice on electronic platforms, promoting self-service.Ensure compliance with global standards of the Service model.

• Achieve high levels of customer satisfaction. (VOC pulse)

• Interact with local and global operational and business areas (GSM, RMs RSM;). 

• Promote teamwork and collaboration.

• Propose and detect opportunities for improvements and training that directly impact customer satisfaction and the team's work.

Qualifications:

• Preferably a university degree or university student.
• English language (oral and written exclusive).
• Strong customer orientation and quality of service.
• Excellent interpersonal relationships and teamwork.
• Knowledge in Office and Electronic Banking will be highly valued./Computer Efficiency
• Experience in customer service will be considered/ Experience in customer service preferred
• Demonstrated ability to present concepts and influence change.
• Consistently demonstrate clear and concise written and verbal communication
• Ability to manage stress-pressure from clients.
• University degree or relevant experience required
• Oral and written English

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Job Family Group:

Customer Service

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Job Family:

Institutional Customer Service

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Time Type:

Full time

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