The Head of Reconciliations is required to lead a designated Reconciliations department and its associated operations team and, is accountable for the service of their team to Corporate / Retail Clients on behalf of FNZ. The role holder will also be accountable to the head of Operations.   

This means the following key requirements,

• The role holder will be accountable for all aspects of day to day asset servicing, regulatory, and financial risk relevant to their team and, for all processes that fall within their functional area.

• The role holder will act as the lead point of contact with external stakeholders, regulators and trade bodies in respect of future market developments affecting their functional area and ensure that any resulting changes are implemented across all Pillars.  

• The role holder will ensure that processes belonging relating to their function are carried out consistently across all Pillars with any platform specific variations agreed and recorded appropriately in procedures documents.

• The role holder will be accountable for all aspects of change within their functional area, will ensure an effective change process from delivery through to implementation and that change is delivered effectively, and, in accordance with FNZ Compliance standards

• The role holder will be accountable for service delivery to our corporate clients from their functional area, ensuring accuracy, compliance, and achievement of service standards in accordance with clients’ KPIs.

Responsibilities will include, but are not limited to:

Strategy

• Manage the development of the functional area’s purpose and ensure the function provides best in class operational services to clients and internal partners.

• Support, challenge and contribute to the development of short, medium, and long-term strategies (including action plans and targets) for the functional area.

• Support and contribute to the Change Governance of technology solution that meets the objectives of the business but allows the firm to be scalable, productive, meet service delivery standards and is compliant for future changes, upgrades, and enhancements.

• Support senior relationships across the global business, ensuring collaborative engagement and partnering to achieve the best results and protection for clients and the business.

• Engage with external stakeholders in relation to functional area’s issues, service standards, change and risk including clients, custodians, consultants, potential clients, third parties, regulators, and non-executive directors.

Process

• Ensure functional area’s resilience within the first line of defence; and deliver reporting to the relevant Head of Operations and/or Operations Director to evidence standards achieved.

• Lead and manage the error management process, including management of major errors, escalation, analysis, and reporting.

• Lead and manage the delivery of KPI / KRI’s in relation to customer contractual terms, taking action to prevent failure, through control and oversight of the activities completed by the operations areas under the role holders’ remit; and deliver reporting / evidence to the Head of Operations and/or Operations Director to evidence standards achieved.

• Support, contribute to, and challenge the delivery of the Operational Transformation Programme (or any other continuous improvement programme), ensuring delivering and milestone completion for relevant operations area.

• Lead and oversee the management of functional area’s risk management, covering Control Attestation, Risk Event and Breach Reporting, ensure accurate and timely reporting, with focus on prevention; and deliver reporting / evidence to the Sector Lead and/or Operations Director to evidence standards achieved.

• Ensure appropriate engagement for Audits, Client visits or any material meetings or engagement’s, where the Head of Function is required to represent FNZ.

• Lead and oversee implementation and maintenance of operational controls, within the functional area, to reduce errors and mitigate potential for fraud; and deliver reporting / evidence to the Head of Operations and/or Operations Director to evidence standards achieved.

• Lead and oversee effectiveness of controls for handling client assets and client money within the functional area; and deliver reporting / evidence to the Head of Operations and/or Operations Director to evidence standards achieved.

• Lead and oversee compliance with legislation and regulation in relation to the functional area; and deliver reporting / evidence to the Head of Operations and/or Operations Director to evidence compliance.

People

• Lead and oversee development of the functional area split across multiple locations, through, development / training plans, skill base management, feedback, and coaching,.

• Support and lead the management team for the functional area to ensure exceptional delivery, through accurate, timely and controlled service to both internal and external clients.

• Manage the performance of all direct reports, addressing (alongside HR) performance issues in a timely manner to ensure that we minimise that there is no client or operational impact.

• Encourage a culture of collaboration, supportive challenge and discussion through openness and ethical decision making.

• Ensure compliance with all mandatory training is completed in a timely fashion.

• Support, implement and manage the FNZ culture, meeting the FNZ conduct standards and focus on collaboration, debate, openness, and engagement for staff.

Governance

• Provide relevant and timely reporting to Boards and Committees as required.

• Lead all relevant operations area governance meetings, to ensure effective outcome and escalations.

• Actively participate in governance meetings to ensure that FNZ is driving the right behaviours,  to mitigate risk to the business.

• Actively participate in corporate service meetings to ensure that FNZ is driving the right client engagement and behaviours, as outlined in the SDD and TOM, to deliver first class service to our clients.

• Actively participate in change meetings or release boards to ensure that appropriate understanding, actions, testing and readiness to deliver and implement change.

• Ensure the functional area is driving the right client engagement and behaviours, as outlined in the SDD and TOM, to deliver first class service to our clients.

Experience Required

• Extensive operational experience within the Wealth Management / Platform industry.

• Good proposition knowledge of platform industry, from Retail Client to Asset Servicing delivery.

• Experience with auto reconciliation tools,

• Experience in reconciliations processes with bank, custodian, fund manager and CSD.

• Knowledge of SWIFT and  ISO 20022 standards

• Significant experience in an operations management role.

• Experience in client relationship management.

• Extensive technical operational knowledge covering the functions under role holders’ remit,

• Extensive change management experience,

• Knowledge of the EU financial services and regulatory framework.

• Strong understand of risk/compliance policies and processes for a financial services business

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.