Job Title 

Operations Manager

Job Description

WHO WE ARE:

Framebridge has reimagined the custom framing experience to deliver beautiful, convenient custom framing for a modern lifestyle. We’ve eliminated the hassle and expense of traditional framing with our digitally-native online experience, convenient retail locations, and centralized manufacturing studios. We make it easy and fun to custom frame the things you love, and we’ve proudly framed over 2.5 million pieces and counting. To fulfill our mission, we have to build a great team across a number of disciplines – ecommerce, retail, design and manufacturing.

We are a consumer business operating online and in our over 20 retail stores (DC, NYC, Boston, Atlanta, Philadelphia, Chicago) – and growing. We operate two manufacturing facilities in Lexington, KY and Moorestown, NJ that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

WHO YOU ARE:

The Operations Manager plans, develops, and leads a team within the Framebridge manufacturing business to excel in the areas of safety, quality, and customer deliveries. The Manager is accountable for developing and installing consistent assembly and material flow processes within their areas of responsibility. The processes and workflows will drive very high levels of safety, quality yields, and deliveries based upon customer order dates. The Operations Manager will develop their team to ensure that goals are met consistently. The Manager will communicate cooperatively across the organization to ensure the business performs at the highest levels.  

This Manager will maintain aspirations, based upon performance, to grow into a Plant Manager or another leadership role within Framebridge.  

WHAT YOU WILL BE DOING:

• Attain goals for safety quality, delivery and cost.  

• Drive improvement in processes through Kaizen events that lead to improved performance in the areas of safety, quality, delivery, and cost.

• Provide performance feedback and development plans for members of your team.  

• Lead an environment driven to achieve business results.

• Establish a training and certification processes for each job on the team.

• Encourage teamwork, cooperation, and ownership.

• Possess a winning-attitude, focused attaining results through people and process development.  

• Accept continuous improvement as a value of the organization and be responsible for identifying performance

• Lead through a respect for people.  

REQUIRED EXPERIENCE:

• Degree in Business or Engineering.

• Expertise in leading in a manufacturing operation.

• 5 plus years within a manufacturing environment.  

• Experience in delivering performance management feedback

• Demonstrated ability to implement continuous improvement activities.

PREFERRED SKILLS:

• Lean or Six Sigma certified, or similar experience (Toyota Production System, etc.)

• Experience in a fast-paced consumer business.

EXPECTED OUTCOMES:

• The leader will drive business results through a respect for people.

• The leader will maintain a complete ownership for results.

• The first pass quality yields for the business will be consistently approaching 100 percent.

• The organization will deliver consistently at 95+ % on-time to SLA / schedule.

• The organization will be focused on goal attainment.

• Employees will be cohesive, motivated, and engaged, with a focus on business priorities.

• Problems will be viewed as opportunities, each with a structured plan for improvement.

• Improvement gains will be executed through kaizen events.

• Decision-making will be based in data-analysis.

Time Type

Full time

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.