The Client Success Manager will engage with a portfolio of clients across the EMEA region to ensure they get the best value from FiscalNote Global Intelligence (FNGI) products and services. These services are primarily from the Dragonfly, FrontierView, and Oxford Analytica brands. The focus of the role is to drive product adoption and usage, and thereby to help deliver renewals, upsell and cross-sales. 

All Client Success Manager activities are related to helping customers achieve their goals through the effective use of FiscalNote Global Intelligence services. This role reports to the Senior Director of Client Success and Support.

 

FiscalNote Global Intelligence’s Commercial team is the touchpoint for all client interactions. It is made up of Sales Development, Business Development, Account Management, Client Success and Client Support. Each of these teams works very closely to ensure that the business reaches its overall revenue growth objectives. The Account Management and Client Success team is responsible for the existing book of business in terms of renewals, upsells, cross-sells, and cost-price increases.

The Client Success and Support Team is the intersection between the promise of FiscalNote Global Intelligence’s suite of products and the business outcome the customer wants to achieve.

The Client Success Manager needs to be proactive, a relationship builder, and must be comfortable ensuring a customer’s business objectives are achieved through the full utilization of multiple products by end users.

Each Client Success Manager is expected to become comfortable with all core FiscalNote Global Intelligence products, whilst developing/have product mastery for a particular product, providing advice and guidance to your colleagues when more complex issues arise.