Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.
We're looking for an experienced Operations Manager who will be responsible for leading and developing our installation support customer operations as we accelerate our mission of bringing solar& battery, heat pumps and EV Chargers to domestic households across the UK.
Our installation support function, based in our cool Brighton office, supports customers during the period leading to installation of low carbon products, such as solar, heat pumps and EV Chargers in their homes. They ensure the journey runs smoothly and essentially act as a concierge for any work that may need to be completed prior to the installation. You will be responsible for driving the performance of this department via our team leaders, supporting them in delivering exceptional results from their frontline teams. You’ll lead an operation of circa 45 people initially, with room for growth providing awesome development opportunities as we scale.
Your teams will be the face and the voice of Octopus Energy Services, advising and supporting customers throughout their journey towards awesome low carbon technology for their home, primarily solar & in-home batteries but also supporting the delivery of heat pumps & EV chargers
We’re looking for someone with a genuine passion for driving outcome focussed performance, accelerating how we manage customers through a pre-installation funnel so they can quickly access low carbon tech products being installed in their home. You’ll have the proven ability to lead leaders and help them and our wider teams deliver successful results. A passion for sustainability is a must with a relentless desire for bringing to life the exceptional benefits of our products and providing customers with a truly exceptional experience.
We are a high and fast growth area of the business and we need someone who fits the mould of powering that forwards.
If this sounds like you then we'd love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.