IS Sales Operations Intern

Posted:
1/8/2026, 4:00:00 PM

Location(s):
Massachusetts, United States ⋅ Longmeadow, Massachusetts, United States

Experience Level(s):
Internship

Field(s):
Sales & Account Management

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

 

About the Role 

This internship supports sales operations and business development initiatives across Africa and the wider EMEA region. You will collaborate with colleagues, territory managers and stakeholders across multiple countries, gaining hands-on experience in how a dynamic, international organization operates day-to-day. This internship would be ideal for a hardworking, positive, and proactive self-starter who takes initiative, works independently, and collaborates effectively with global teams to deliver meaningful business results. 

 

Key Responsibilities 

Business Development (50%) 

  • Help plan and execute outbound campaigns in priority markets across Africa and the wider EMEA region; support ongoing initiatives including trade shows and webinars. 

  • Make cold calls and follow-up calls to customers to maximize campaign outcomes; log all customer interactions accurately to support reporting and insights. 

Territory Action Plans (25%) 

  • Drive the creation of Territory Action Plans (TAPs) for African territories; analyze territories and customer segments to identify growth opportunities and possible challenges. Contribute ideas to support growth of key accounts, distributors, and strategic channels. 

  • Document findings clearly to support decision-making and team follow-up; collaborate with relevant teams to ensure TAP insights translate to measurable action plans, feeding into training, outreach campaigns, and process improvements initiatives. 

Data Quality & CRM Management (25%) 

  • Maintain and clean customer data across CRM and other business tools 

  • Support regular data quality checks to ensure accuracy and compliance 

  • Transfer data between systems such as Outreach and CRM; manage subscription and consent data 

 

Skills & Profile 

  • Comfortable working with international teams across different regions 

  • Proactive, self-starting mindset with a strong sense of responsibility; able to work independently and take ownership of tasks 

  • Clear verbal and written communication skills 

  • Well organized with good attention to detail 

  • Confident using digital tools such as CRM, SharePoint, and Microsoft Office 

  • Positive, curious, and motivated to learn 

  • Requires full professional fluency in English; any additional language is a plus 

 Minimum Job Requirements:

  • Matric Grade 12
  • Preferred Bachelor's degree in Business Administration, Commerce, Marketing, Sales Management, or Business Management
  • Good computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel).
  • Good verbal and written communication skills in English.
  •  Good organizational and administration skills.
     

What We Offer 

  • A professional, collaborative, and supportive team environment 

  • Opportunity to gain hands-on experience in a global dynamic organization, and build strong foundations in sales operations and business development 

  • Meaningful work that goes beyond basic administrative tasks, with real responsibility and ownership and a chance to learn creative problem-solving skills. 

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers.  These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process.  Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address.  If you have any questions about the legitimacy of an employment opportunity, please reach out to [email protected] to verify that the communication is from Donaldson.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Donaldson Company

Website: https://www.donaldson.com/

Headquarter Location: Bloomington, Minnesota, United States

Employee Count: 10001+

Year Founded: 1915

IPO Status: Public

Industries: Industrial ⋅ Industrial Engineering ⋅ Logistics ⋅ Manufacturing ⋅ Mechanical Engineering ⋅ Virtual Reality