We are looking for a General Manager to lead our Bolt Ride Hailing Operations in Kenya. You will be responsible for leading the market; developing and nurturing critical relationships that will grow our business; strengthening our market position, drivers and riders growth through engagement and retention initiatives while managing a high-performing team.
This strategic role will coordinate with and report to the Regional General Manager for North, East and West Africa.
This strategic role will be the interface between our business and the key country stakeholders (i.e. regulators, government officials, local communities etc). You will also be working closely with the HQ teams (i.e. Growth Analytics, Expansion, Global Operations, Marketing, Product, Regulatory, CS) in implementing the country business strategy.
Your daily adventures will include:
Lead the financial and strategic planning process; and implementation in Kenya
P&L delivery against set KPIs to make sure we are creating the biggest possible impact with our investments and maintaining operational efficiency
Define, implement and optimize local business and operational strategies/goals with the local operations team
Advocating and elevating Bolt’s brand, product and service by working closely with local authorities and policy makers
Expand Bolt’s presence and services across the country
Establish strategic partnerships with local fleet owners and other relevant businesses/entities
Identify trends, risks and improvement opportunities on a local level that may impact the business
Build and grow local ride hailing operations teams with clear career progression and succession planning
Advise and closely collaborate with HQ teams such as Growth & Analytics, Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency
What we're looking for:
You have 7+ years of experience in an operations management or general management role.
You have a proven track record of delivering results in a cross-functional, high-growth, and fast-paced environment.
You are a strong leader and collaborator with excellent negotiation and communication skills (both verbal and written).
You have experience building relationships with leaders & peers, anticipating their concerns and successfully advocating for your priorities.
You are a hustler, not stopping after several obstacles a day.
You are highly analytical and have a data-driven mindset with experience reporting on business metrics, trends and using data to drive decision making.
You are passionate about new technologies and ride-sharing.
You have a strong sense of ownership with a hands-on approach.
You’ll get extra credit for:
Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company
Experience in country operations management
Experience handling senior cross-functional stakeholders