Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Ensures operational plans are aligned with business objectives and contributes to functional strategy development. Has a greater degree of impact on business results. Typically manages a team of analysts who work to support reporting and analytic trends for Tech Ops & Engineering in the Central Division. Manage cross functional teams to collect new reporting requirements, retrieve, analyze and summarize data to optimize effectiveness, predict operational outcomes and recommend decisions to meet consumer expectations. Ensure internal control adherence, provides audit support and understands consumer data privacy laws.
Involved with numerous key business decisions by overseeing the analyses that inform our Tech Ops and Engineering operational strategy. This may include: supporting executive stakeholders and operational teams with easy-to-use visualization reports and dashboards, develop analytical models for predictive reporting capabilities, drive analyses to understand drivers of key operational trends, identify customer sentiment drivers through natural language processing (NLP) of verbatim responses to Net Promotor System (NPS) surveys and development of frameworks to drive insights to track and monitor performance metrics across cross-functional teams. Contributes to Tech & Engineering functional strategy development through informed data analytics and decision models.

Job Description

Primary Responsibilities

• Develop a community of operational effectiveness through a Center of Excellence standards and guidelines for all report development and data access.
• Lead discussions with business leaders and stakeholders to understand data and analysis needs and develop technical requirements.
• Advise on the relevancy of data and identifies alternative data sources as needed to ensure analytics requested by business stakeholders can be completed.
• Review and communicate findings clearly and concisely through narrative-driven presentations and effective data visualizations to executives and decisionmakers
• Promote and evangelize a culture of excellence, data driven discussions, healthy skepticism, intellectual curiosity, knowledge sharing, and teamwork.
• Stay current with emerging trends in analytics, statistics, and machine learning and apply them to business challenges.
• Excellent communication skills and comfortable facilitating meetings with senior executive leaders
• Attention to detail and Problem-solving aptitude

Core Responsibilities

• Manage and lead team of analyst resources to drive insights, track and monitor performance metrics and operational business decisions
• Lead discussions with business leaders and stakeholders to understand data and analysis needs and develop technical requirements.
• Advise on the relevancy of data and identifies alternative data sources as needed to ensure analytics requested by business stakeholders can be completed.
• Oversee analyzation of large, complex data to determine actionable business insights using self-service analytics and reporting tools.
• Review and communicate findings clearly and concisely through narrative-driven presentations and effective data visualizations to executives and decision makers.
• Team combines data as needed from disparate data sources to complete analysis.
• Lead identification of key business drivers and insights by conducting exploratory data analysis and hypothesis testing.
• Review analysis of the results of initiatives to measure their effectiveness and identify opportunities for improvement.
• Review and communicate findings clearly and concisely through narrative-driven presentations and effective data visualizations to Company executives and decision makers.
• Other duties and responsibilities as assigned.

Requirements

• 7-10 years of experience in managing teams of data/reporting resources.
• Experience managing data and conducting quantitative analysis is desired. 
• In-depth knowledge of quantitative and statistical analysis techniques and tracking key performance indicators.
• Knowledge of Excel, SQL and familiarity with reporting and business intelligence tools (Tableau, QuickBase, SAS ect). 
• Excellent communication skills and comfortable facilitating meetings with senior executive leaders.
• Attention to detail and Problem-solving aptitude.
• Preference: Background in Telecommunications Tech & Engineering Operations.
• BSc/BA in Computer science, Statistics, Data Management or related field. 

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
 

Skills

Business Intelligence (BI), Data Analytics, Fact-Based Decision Making, Leadership, Management Reporting

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

7-10 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.